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Information Technology Support
This program is loaded with field certifications and lots of internship opportunities with active partners in order to help you better yourself for the future!
Median Information Technology Support Salary in Indiana
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Annual Information Technology Support Salary Range
$44,482 - $91,425
Wage data taken from U.S. Department of Labor, Bureau of Labor Statistics. May 2020 State Occupational Employment and Wage Estimates: Indiana. (2021).

The ITSP program teaches students the knowledge and skills needed to build and maintain computing systems and their technology. It is designed to prepare students for a professional career in the computer technology field.

This program walks through tearing down and rebuilding computers. It also has students work with customer support software and takes them through project management. This program is loaded with hands-on labs and the ability to receive necessary certifications. Students will also learn the skills needed to work with and support a wide range of customers. They will learn how to diagnose computer related issues and walk customers through resolving those issues.

Our Graduates

Our students are able to transfer to a four-year university or can enter the workforce right away. Our graduates are ready to be help desk technicians in almost any industry in any Information Technology Support environment.

Next Level Jobs

Indiana Next Level Jobs

You may be eligible for a free certificate offered through this degree program. Learn more.

Transfer Partners

Ivy Tech is a transfer partner for the Information Technology Support associate degree with IUPUI. Talk to your transfer advocate for more information about transfer opportunities!

Ivy Tech’s School of Computing and Informatics programs were funded by 92%, or $2,284,018 of U.S. Department of Labor’s Employment and Training Administration TAACCCT Grant funds.

Degrees & Certificates

Please select from our list of certificates, technical certificates, and degrees below for class and location information. More information is available on each degree and certificate option in the dropdown above.

Academic Catalog: Review the program degree requirements and course descriptions.


IT Help Desk
(23 credit hours = 2 semesters)

IT Help Desk - Online
(23 credit hours = 2 semesters)

Technical Certificates

Technical Certificate
(30 credit hours = 2 semesters)

Technical Certificate - Online
(30 credit hours = 2 semesters)


Associate of Applied Science
(60 credit hours = 4 semesters)

Associate of Applied Science - Online
(60 credit hours = 4 semesters)

Related Programs:

You may also be interested in other computing programs like Computer Science, Cyber Security/Information Assurance, Database Management and Administration, Informatics, Network Infrastructure, Server Administration or Software Development.  For a short description on each program check out this video or visit the School of Information Technology.

NOTE: The number of credits required for a degree or certificate is based on students who are program-ready and does not include College Prep courses. Availability of degrees and certificates varies by campus.

Program Outcomes

Completion Guides

Completion guides provide the recommended path to graduation, broken out by 8-week term. Courses are also numbered to show an overall number for students taking fewer classes at a time. Please consult with your advisor to determine which classes are the best option for you to take.

Information Technology Helpdesk - Certificate

Information Technology Support - Associate of Applied Science

Information Technology Support - Technical Certificate

Program Locations

The Information Technology Support program is offered at the Ivy Tech campuses above.