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WORKCUS2
What You’ll Learn
This course is designed for front‑line professionals and emerging supervisors who regularly interact with customers, either face‑to‑face or through phone, chat, and email channels.
This instructor-led interactive course focuses on customer service skill development. Participants will examine customer service techniques, discuss verbal and body language, and have group activities to simulate real-life customer service situations to help them understand what constitutes good customer service. After this course, students will have the beginning tools to help them manage good customer service.
By the end of this course, participants will be able to:
Career Options
Because this course emphasizes practical language, de‑escalation skills, and peer‑based problem‑solving, it is particularly valuable for individuals who face high volumes of customer contact and wish to elevate both their personal effectiveness and overall customer experience.
We're currently working to schedule the next session of this class at an Ivy Tech location. To help get the class at your local Ivy Tech campus, reach out to your local team with questions about when this class may be offered.