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Business Fundamentals Bundle: Sales and Customer Service 101

WORKSABU

What You’ll Learn

By the end of the bundled Sales 101 & Customer Service 101 course, learners will be able to:

  • Describe core sales functions, role types, and ethical standards.
  • Plan and organize sales activities using proven time‑management and goal‑setting techniques.
  • Prepare and lead effective sales meetings, employing active listening and persuasive communication.
  • Analyze competitors and customer needs to craft value‑driven solutions and refine sales strategies.
  • Collaborate within a sales team to resolve conflicts and execute joint plans.
  • Apply professional written, verbal, and non‑verbal communication to build lasting customer relationships.
  • Identify and overcome common barriers to excellent customer service, including difficult or angry customers.
  • Evaluate service interactions for positive and negative cues, then implement language and actions that enhance customer experiences.

Career Options

The bundle is ideal for anyone who must sell value, communicate clearly, and sustain customer satisfaction—regardless of industry or career stage.

Start Your Journey

We're currently working to schedule the next session of this class at an Ivy Tech location. To help get the class at your local Ivy Tech campus, reach out to your local team with questions about when this class may be offered.