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Tools of Management

Build confidence, strengthen leadership, and master the people skills that drive organizational success.

In today’s rapidly changing workplace, effective managers must balance technical know-how with strong interpersonal skills. Tools of Management is a two-part, instructor-led course designed for front-line and mid-level supervisors who want to enhance their effectiveness, develop their teams, and lead with confidence.

Participants explore the key roles and responsibilities across business organizations—from supervisors managing day-to-day operations to leaders guiding long-term strategy. The course introduces both technical tools (time management, decision-making, delegation, and communication) and people-centered tools that focus on understanding human behavior, motivation, and influence.

Because leadership success depends as much on relationships as on results, this course emphasizes how to coach, mentor, and motivate employees to perform at their best. Through practical activities, reflection, and feedback, learners identify their own management styles and develop strategies to improve team performance.

Program Highlights:

  • Strengthen professionalism and leadership capacity of managers and supervisors
  • Gain immediately applicable tools for managing growth and organizational change
  • Improve decision-making, communication, and team motivation
  • Build confidence in supervisory roles through applied practice and feedback

Each participant completes a pre- and post-assessment to measure growth and demonstrate learning outcomes. Reference materials and handouts are provided to support continued development beyond the course.

  • Demonstrate an understanding of a systems approach to management leadership and the organization’s effectiveness.
  • Discuss how knowledge of change dynamics, worker expectations and worker styles can influence lasting change success.
  • Recognize and describe the five functions of management.
  • Compare and contrast the functions of a leader and a manager.
  • Assess one’s own leadership style considering personal leadership strengths and challenges.
  • Discuss how manager practices influence worker efforts and organization effectiveness.
  • Identify common mistakes managers make that can cause problems.
  • Identify motivation techniques for maximizing employee productivity and potential, including empowerment and delegation of responsibilities.
  • Examine tools for decision making and planning.

This course is ideal for:

  • Front-line supervisors who oversee teams, schedules, and daily operations
  • Mid-level managers seeking to improve communication, delegation, and leadership effectiveness
  • Newly promoted leaders transitioning from individual contributor to supervisory roles
  • Team leads or coordinators who provide informal leadership within their departments
  • Aspiring managers preparing for advancement opportunities
  • Small business owners or department heads who want to strengthen their ability to coach and motivate employees

Best Fit

This training is particularly valuable for organizations that:

  • Are experiencing growth or change and need confident, adaptable supervisors
  • Want to improve employee engagement and retention through better leadership practices
  • Seek to develop a pipeline of future managers from within their existing workforce