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IT Academy: Introduction to Salesforce

COMPSFA1

Explore the #1 CRM - Salesforce

What You’ll Learn

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This course provides a foundational understanding of Salesforce, equipping students with the knowledge and skills needed to navigate, customize, and utilize Salesforce effectively. The course will cover core CRM concepts, Salesforce platform basics, data management, user administration, and reporting tools. Hands-on labs, case studies, and quizzes will reinforce learning and prepare students for the Salesforce Associate Certification Exam.

Career Options

Mastering Salesforce can lead to roles such as Salesforce Administrator, CRM Specialist, or Marketing Analyst. Companies using Salesforce are constantly seeking skilled individuals who can optimize CRM strategies, making this knowledge highly desirable in the job market.

Class Details

The course is provided 100% online, with scheduled Zoom meetings with a live instructor. Students are encouraged to create a Salesforce Trailhead account for practice and should have a basic understanding of business processes, although no prior Salesforce experience is required.

Start Your Journey

We're currently working to schedule the next session of this class at an Ivy Tech location. To help get the class at your local Ivy Tech campus, reach out to your local team with questions about when this class may be offered.