Gain insights into Salesforce, the leading customer relationship management (CRM) platform. Powered by Ivy+ IT Academy.
This course provides a foundational understanding of Salesforce, equipping students with the knowledge and skills needed to navigate, customize, and utilize Salesforce effectively. The course will cover core CRM concepts, Salesforce platform basics, data management, user administration, and reporting tools. Hands-on labs, case studies, and quizzes will reinforce learning and prepare students for the Salesforce Associate Certification Exam.
The course is provided 100% online, with scheduled Zoom meetings with a live instructor. Students are encouraged to create a Salesforce Trailhead account for practice and should have a basic understanding of business processes, although no prior Salesforce experience is required.
Mastering Salesforce can lead to roles such as Salesforce Administrator, CRM Specialist, or Marketing Analyst. Companies using Salesforce are constantly seeking skilled individuals who can optimize CRM strategies, making this knowledge highly desirable in the job market.