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Ensure service excellence and increase customer loyalty

A collaborative environment to discuss and practice procedures for establishing a service culture of excellence by identifying barriers and learning five leader practices to create a plan of action.


Analyze examples of service culture and review customer service needs with multimedia visual aids.

Discuss customer-centric work processes and complete group activites to address service challenges.

Create an operational service plan to help address key areas for improvement and develop a tracking strategy for it.


October 14, 2016 8:00 AM – 12:00 PM
for healthcare providers and frontline through mid-level leaders
$155.00 per person
(workbook included)

Phone/Email Registration:
(574) 830-0375 x4400 Register Now!

Registration Deadline: 10/7/16

Training Location:
Ivy Tech Community College
22531 County Road 18
Goshen, IN 46528
Room: 214
(Light refreshments provided)

Instructor Bio:
Prince Covington is the Corporate Trainer at Ivy Tech Community College and is a Certified Development Dimensions International (DDI) Instructor. He has a Master’s Degree in Business Administration and Public Administration. He has 25 years of teaching experience within the field of management and supervision, including 12 years of being a trainer during his time in the United States Marine Corps in the areas of leadership, organizational and operational management, and human relations.