During the semester you may need to contact your instructor or college staff with questions regarding your course. You may have questions about course content, or other issues that need the immediate attention of college staff. This contact information can be found on the first page of your course syllabus.
When communicating with your course instructor, please follow the directions that your instructor has given to you in your syllabus. For example, if your instructor asks you to communicate with him/her via Course Messages, please use Course Messages and not e-mail. The access to Course Messages can be found under the Communication & Tools tab in your course. It looks like this:
If you need to contact your instructor regarding a problem with the course, or you have questions on an assignment or exam, or if you need to address any other issues, please do the following:
- Be as specific as possible with the problem you are having. Make sure you give the instructor a detailed account of the problem. In addition, tell the instructor the date and time you experienced the problem.
- Keep all communication professional. If you are having problems with the class, you may be frustrated, angry, or upset, but it is important that you remain professional at all times.
- Be sure to include both your first and last name in the email as well as the course you are in. Make sure you include your course section as some instructors teach more than one section of a course. Providing the Course ID is very helpful. It can be found in your course list. Here is an example: BUSN120-00F-F1-201510.
- Do not expect an immediate response to your communication. Your instructor has 36 hours to reply to your message.
If you need to report problems with your course to Online Learning Support, please follow these suggestions:
- Provide information about your course - which course it is, what section you are enrolled in, and the name of your instructor.
- Be sure to include your first and last name as well as your C number. NEVER put your social security number in an e-mail message.
- Just like all communications with your instructor, keep all communication with the Online Learning Support professional.
- Provide specific issues, and detailed descriptions of those issues, to your Online Learning Support. The more information you can provide to Online Learning Support, the better.
- When the Online Learning Support responds to you, if he or she provides you with specific directions, please follow them exactly.
It is also important that you keep a copy of all communications between you and your instructor during the semester. It is highly recommended that you create a folder for each class you are taking in your Ivy Tech e-mail account, and that you move all class-related messages to the appropriate folder.