This position is key to providing quality customer service by answering student and staff inquiries, providing accurate information, and assist with the flow of student information/records in a timely and efficient manner. The Financial Aid Advisor will instruct students and staff on Financial Aid policies and procedures to insure the best Financial Aid outcome. Working hours may vary and travel may be required.

Duties and responsibilities include but are not limited to:

• Answer phones
• Answer Financial Aid tickets in Smartview and monitor the Muncie/New Castle Financial Aid email
• Perform data entry, word processing, faxing, mailing, copying and document imaging
• Filing and maintaining student financial aid records
• Process all agency forms
• Run, review, and process appropriate reports as required
• Advise students and other department staff with various financial aid questions and concerns
• Serve on Ivy Tech Foundation Scholarship committee and create awards in Banner
• Serve on SAP Appeals Committee, record outcomes, notify students
• Utilize various governmental websites (Scholartrack, CPS, COD, NSLDS) to research difficult student issues
• Handle tier 2 verification inquiries from Express Enrollment and upload documents to Global
• Review Program changes and updates to verify continuing Financial Aid eligibility
• Backup other Financial Aid staff as needed

The above listed functions require various degrees of independence, judgment and discretion and the ability to be mobile in the office and/or work areas.

Minimum Qualifications:

• Technical Certificate or one (1) year related experience.

Preferred Qualifications:

• Associate’s Degree and three (3) years related experience.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Job ID: JR0000106936