The Assistant Director of the Business Office provides leadership, operational oversight, and strategic support to ensure the effective management of all revenue collection and accounting functions. This position oversees Business Office staff and ensures compliance with college financial policies and procedures. The Assistant Director plays a key role in ensuring timely and accurate billing, revenue recognition, and exceptional customer service to students, sponsors, and community partners.

Duties and responsibilities included, but not limited to:

• Oversee and manage the day-to-day operations related to revenue collection, billing, and recording of revenue in accordance with college policy and accounting standards.
• Provide leadership and guidance to frontline staff, third-party billing, and work-study employees.
• Review and approve daily deposits, cash reconciliations, and related documentation.
• Handle escalated student inquiries and resolve complex issues with professionalism and empathy.
• Maintain and reconcile petty cash accounts.
• Support the team by assisting with phone calls, emails, and walk-in inquiries while maintaining a high level of customer service.
• Ensure all departmental procedures are well-documented, accurate, and regularly updated.
• Collaborate with the Executive Director to identify and implement process improvements that enhance efficiency and accuracy.
• Oversee student account billings, third-party sponsorships, and scholarship fund disbursements.
• Monitor accounts receivable balances and invoicing procedures through system reporting and analysis.
• Ensure compliance with Ivy Tech Community College financial policies, procedures, and regulatory requirements.
• Work collaboratively with other departments to streamline the student service experience and promote operational excellence.
• Supervise, coach, and develop Business Office staff, fostering a culture of accountability, teamwork, and continuous improvement.
• Assist the Executive Director in enforcing financial management policies and ensuring internal controls are maintained.
• Works with other departments to develop strategies to streamline the student service process 

Education And Experience:

• Associate’s degree in Accounting, Finance, or a related field required. Bachelor’s degree preferred.
• Minimum of 3 years of experience in accounting, finance, or business operations; supervisory experience preferred.
• Demonstrated ability to interpret and apply institutional policies and procedures.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook); experience with Banner and Workday preferred.
• Excellent communication, analytical, and interpersonal skills.
• Highly organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to take initiative, think critically, and drive process improvement.
• Commitment to fostering an inclusive environment that reflects the diversity of Ivy Tech’s students, employees, and community.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Job ID: JR0000107158