This position provides customer service to students seeking and receiving financial assistance. The position under the direction of the Director/Assistant Directors of Financial Aid will assist in the daily operations of the financial aid office.

Major Responsibilities:

Assist with regional financial aid operations which include:

• Assisting Enrollment Specialists
• Counsel & assist student with filing FAFSA.
• Assist students/parents through verification processes.
• Assist with document imaging.
• Provide customer service and clear communication to students and parents on aid processes.
• Advise current and prospective students/parents regarding the availability of and application processes involved with obtaining various forms of financial aid.
• Assist in the maintenance of electronic student files.
• Assist in monitoring standards of progress for all students receiving financial assistance.
• Assist in the application, tracking, processing, awarding and disbursement of student aid for those students who qualify, including support to various departments within the college.
• Assist with loan application processes and disbursement.
• Process paperwork required by various sponsor agencies such as SNAP, Work One, Vocational Rehabilitation, and Veteran's Affairs.
• Manage Satisfactory Academic Progress appeal processes.
• Assist with Federal Work Study Program and placement of students in open positions.
• Communicate with Systems Office financial aid team members.
• Other duties logically associated with the position.

Full-time, benefits-eligible position with no enrollment waiting period. Excellent benefits include:

• Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, short-term disability, as well as other voluntary benefits

• Retirement plan with 10% employer contributions, no match necessary and no waiting period for enrollment, does have a 2 year vesting period

• Employer contribution to Health Savings Account (with Choice Plan medical insurance)

• Free Ivy Tech tuition for employee, spouse, and dependents

• For those pursuing higher degrees, Tuition Reimbursement at other institutions.

• Eligible employer under the DOL Public Service loan forgiveness program.

• Opportunities for professional development

• Paid time off: Vacation and Sick time accrued biweekly

• Paid holidays: 9 days plus winter break between December 25th and January 1st

We are looking for a candidate who is committed to an environment where team members feel valued, respected and supported. The ideal candidate will demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences. We are seeking someone who is passionate about creating and maintaining a team dynamic that encourages open communication and mutual respect.

Minimum Qualifications:

Must be able to work independently with minimal direction with ability to assist students with concerns. Must be exceptionally dependable. Must have the ability to multi-task, be meticulous, organized, and able to adjust to rapidly changing situations.

Must not be in default on an education loan or in overpayment of a federal grant or loan

Preferred Qualifications:

Associate degree preferred or significant financial aid experience.

Other Requirements:

Selected candidate will be subject to background checks including criminal history checks, and any offer of employment will be contingent upon that outcome.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Job ID: JR0000106975