Assistant Director, Writing Center
- Indianapolis
- Full time
- Posted
Location: Indianapolis Downtown Campus
Job Type: Full-time
Classification: E-1
Salary Range: $42,500 - $45,000/annually (based on experience)
Reports To: Director of Library and Tutoring Services
Who We Are:
We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”
Our Values:
• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.
About the Role:
We are seeking a highly skilled Writing Center Assistant Director to join our team. In this role, you will leverage your professional skills to support Ivy Tech Indianapolis Tutoring Services by providing strategic leadership, supervision, and tutoring for the Writing Center, which offers individualized tutoring support at all points of the writing process for all written assignments across the curricula. This position will manage the Writing Center’s day-to-day operations, staff scheduling and evaluation, data analysis, and marketing of services. The ideal candidate will have a proven track record of coaching writer development, championing customer service experiences across multiple modalities, managing or mentoring team members, building collaborative partnerships with diverse stakeholders, and a passion for delivering outstanding results in a dynamic environment.
Required Skills & Competencies:
• Leadership & Management Skills: Ability to develop and implement team goals and delegate tasks appropriately in support of both departmental projects and team members’ growth. Proven experience developing and maintaining meaningful partnerships with stakeholders across an organization.
• Technical Skills: Proficiency in composing rhetorically-savvy texts, with hands-on experience tutoring, teaching, or coaching others through learning and skill development processes. Proficiency with computer and web applications on various devices, including Windows PCs, MacBooks, and Google Chromebooks. Proficiency with Microsoft and Google Suites, Zoom, and email and chat applications.
• Analytical Skills: Ability to analyze data, identify and prioritize patterns, and provide data-driven solutions.
• Communication Skills: Strong verbal and written communication skills, with the ability to articulate ideas clearly to diverse audiences, listen actively, provide patient and non-judgmental feedback, and build positive rapport with others. Must be comfortable teaching and communicating information to large groups and interpersonally in one-on-one or small-group settings. Must be comfortable facilitating empowering coaching conversations as well as de-escalation and/or conflict resolution conversations.
• Problem-Solving: Ability to think critically, make decisions independently, and solve complex problems in a timely manner.
• Teamwork: Proven experience in collaborating effectively with diverse teams to achieve common goals. Ability to scale collaborative teamwork up, down, and across an organization.
• Project Management: Ability to manage multiple priorities, meet deadlines, and track progress in a fast-paced environment. Proven experience taking initiative, responding to evolving needs, and helping team members effectively navigate emerging change.
Preferred Additional Skills:
• Experience teaching or tutoring writing, rhetoric & composition, English as a second language, or other communication-based coursework at the college level.
• Experience supervising, managing, or mentoring team members in a professional setting.
• Ability to demonstrate a positive attitude of approachability and adaptability.
Key Responsibilities:
The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
• Ensure that students are receiving consistent, quality writing tutoring services by training, supervising, and evaluating a team of writing and ESOL tutors.
• Assist Director of Library & Tutoring Services with operational and administrative support, including developing staff schedules, promoting tutoring services to the college community, and managing monthly and semesterly tutoring data to improve departmental processes and procedures that positively impact student success, retention, and completion.
• Collaborate with Director of Library & Tutoring Services to ensure that marketing materials are up-to-date and circulated to relevant stakeholders.
• Support planning and outcomes assessment efforts within the department and participate in other campus planning efforts.
• Collaborate effectively with cross-functional teams—including faculty, staff, and students—utilizing transparent and empathetic communication to help elevate departmental services and contribute to team initiatives.
• Use established Writing Center pedagogy and protocols to tutor students one-on-one at various points of the writing process, working on written documents that span a range of subjects and genres. Thoroughly document tutoring data.
• Apply advanced problem-solving skills to prioritize exceptional customer service, troubleshoot, and resolve student questions and inquiries. Serve as a mediator for conflict resolution as needed.
• Collaboratively design, develop, and coordinate a broad range of teaching and learning tools to meet co-curricular needs, including but not limited to web-based tutorials, instructional videos, and subject-specific workshops.
• Serves as a member of the Statewide Tutoring Group.
• Maintain an understanding of writing and tutoring pedagogical trends and apply relevant skills in support of student success.
Education & Experience:
- This position requires a bachelor’s degree in a relevant or related field. (ie. Rhetoric & Composition, English, Communication, Writing, Teaching English as a Second Language).
- This position also requires 2-3 years of experience demonstrating the core practical skills required for this role.
- A proven track record of facilitating writing pedagogy best practices, championing customer service/problem-solving, strategic goal-setting/assessment, and prior experience managing dynamic teams will be prioritized.
Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
Job ID: JR0000108055