The Business Office & Procurement Coordinator supports the combined Business and Bursar Office at the Sellersburg Campus. This position combines student account services (50%) with procurement and
compliance support (50%), offering a diverse range of responsibilities, with defined opportunities for growth and advancement within finance and procurement.

Serving as the primary point of contact for the office, this role is highly service-focused, handling all incoming calls, assisting students with account-related inquiries, and ensuring accurate payment
processing. The position also collaborates with other campus departments and external vendors, supporting purchasing and compliance functions that keep campus operations running smoothly.
Other duties as assigned to meet evolving campus needs. Responsibilities may shift during peak periods or as institutional priorities evolve.

Due to the sensitive nature of student and vendor information, confidentiality and discretion are essential.

Work Schedule Monday–Thursday: 8:00 am – 5:00 pm Friday: 7:30 am – 4:00 pm Full-time, on-site position.

Key Responsibilities

Student Accounts & Customer Service (50%)

• Serve as the primary point of contact for the combined Business/Bursar Office, answering calls, assisting students, and welcoming students, faculty, staff, and campus visitors.
• Assist students with tuition payments, refunds, payment plans, and account balances.
• Process payments in Ivy Tech’s online system; balance and reconcile the cash drawer daily.
• Code student accounts accurately and maintain compliant records.
• Collaborate with other departments to resolve student accounts or process-related questions.
• Review returned payments and stale refund checks and coordinate resolution with students.
• Provide professional and confidential communication in all interactions.

Procurement & Compliance (50%)

• Enter requisitions, track purchase orders, and process vendor invoices.
• Support vendor onboarding through PaymentWorks and assist with compliance requirements.
• Reconcile procurement card (P-Card) and WEX fuel card receipts promptly and accurately.
• Maintain a procurement log to track contracts, renewals, and deadlines.
• Work closely with Finance and Facilities teams to ensure timely and accurate purchasing.
• Demonstrate initiative by proactively assisting with procurement and compliance tasks and by identifying and implementing process improvements.

Qualifications

Required:

• Demonstrated customer service skills and effective communication.
• Accurate keyboarding and business math competency.
• Ability to maintain confidentiality, prioritize multiple tasks, and work independently.

Preferred:

• Associate degree.
• Experience in finance, procurement, or customer service operations.

Core Competencies:

• Customer Service Focus – demonstrates a heart to serve and provides a positive experience for students, staff, and vendors.
• Initiative and Self-Motivation – independently takes action, solves problems, and anticipates needs.
• Attention to Detail – maintains accurate records and ensures deadlines are met.
• Confidentiality and Professionalism – handles sensitive information with discretion.
• Collaboration – works effectively with Finance, Facilities, and other departments.
• Adaptability – embraces role adjustments as campus needs evolve.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Job ID: JR0000106629