Job Title: Senior Student Success Coach
Location: Indianapolis - Downtown Campus
Job Type: Full-time
Classification: E-1
Salary Range: $45,000/annually
Reports To: Executive Director of Student Retention

Who We Are:
We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

Our Values:
• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

About the Role:
The Senior Success Coach provides proactive, holistic coaching to support student persistence, engagement, and completion. Success Coaches utilize coaching strategies, early intervention, and coordinated outreach systems to help students develop the skills, behaviors, and resource connections necessary for academic success.

Each Senior Success Coach maintains an assigned caseload aligned by academic school and serves as a functional lead for a designated initiative area (e.g., onboarding, workshops, pathway support, or academic interventions).

***RESUME AND COVER LETTER REQUIRED FOR CONSIDERATION***

Required Skills & Competencies:

• Student Coaching & Development – Ability to guide students through goal setting, accountability, and skill-building using coaching practices that address common barriers to persistence and course completion.
• Early Intervention & Case Management – Ability to monitor alerts and student engagement data for an assigned caseload to identify early indicators of challenges and deliver timely outreach, support, and referrals.
• Communication – Strong written, verbal, and group facilitation skills
• Relationship Building – Ability to collaborate effectively with faculty, staff, and campus partners
• Problem Solving – Ability to assess complex student situations, identify barriers to success, and apply problem-solving strategies to connect students with appropriate support and solutions.
• Data & Systems Proficiency – Ability to utilize student success technologies and reporting tools to manage outreach, analyze trends, and create student-facing materials (e.g., CRM/alert platforms, texting systems, LMS/IvyLearn, Tableau dashboards, Canva)
• Project & Time Management – Ability to manage multiple priorities and deadlines
• Equity & Student-Centered Practice – Commitment to supporting diverse student populations

Key Responsibilities:

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Provide individualized success coaching and regular check-ins
• Assist students in developing study skills, time management, and college navigation strategies
• Connect students with appropriate campus resources and services
• Monitor and respond to IvyConnect alerts and outreach indicators
• Document student interactions and outcomes
• Collaborate with faculty and staff to coordinate support
• Facilitate workshops and group learning opportunities
• Contribute to retention and persistence initiatives
• Participate in professional development

Education & Experience:

Qualifications -

• Bachelor's degree in education, counseling, psychology, student affairs, or a related field. Master's degree preferred.
• Flexibility to work occasional evenings and weekends to accommodate student schedules and campus events.

Additional Skills/Responsibilities -

• Coordinate onboarding and orientation programming (e.g., NSAO, Survive & Thrive)
• Maintain orientation materials and standardized messaging
• Lead IvyLearn, texting, email, and EdSights onboarding campaigns
• Monitor early-term engagement indicators and conduct proactive outreach
• Track first-term persistence metric

Why Join Us?

• Opportunity to work on innovative and impactful projects.
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Job ID: JR0000107897