Provides clerical support and office coverage and office management as related to the Titan Academic Advising Office. Works with professional staff in assisting students with academic advising, transfer advising, use of student computers, and maintains computerized student tracking system for reporting functions. Position will also assist students with using registration system Schedule Builder to make schedule adjustments when necessary.

Salary:

$32,772 to $41,205 Compensation will be commensurate with the requirements of the position and the candidate’s relevant experience and education.

Major Responsibilities:

• Provide customer service to external/internal customers.

• Schedule appointments and maintain appointment calendars for staff.

• Answer telephone and routine questions on the TAAC phone line and routes calls to appropriate staff members.

• Assist with telephone calls on the main Ivy Tech line in conjunction with other front desk staff members in Student Affairs.

• Maintain office filing system in addition to office supplies, and complete necessary submission of forms, P.O.'s, etc.

• Create and maintain computer data files and reporting systems.

• Ability to interact and communicate with a diverse constituency.

• Compile survey data and create reports.

• Ability to type at least 35 WPM.

• Ability to use the internet and other applications (i.e. Google Docs, SharePoint, etc.).

• Ability to toggle between multiple systems. 

• Working with Banner 9 to gather student data

• Possess working knowledge of word processing, spreadsheet, data management, and desktop publishing software.  (Microsoft Office)

• Help guide and mentor Work Study students that are working at the front desk

This should not be considered an exhaustive list. Duties logically associated with the position may be assigned.

Minimum Qualifications:

Requires two years of college coursework in office practices or equivalent combination of education and work experience.
Must have previous work experience in an office environment.
Must be self-motivated and have the ability to handle multiple tasks

Other Requirements:

Transcripts and/or relevant certifications/licenses required at time of hire

Offers of employment are contingent upon completion of a satisfactory background check

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.

Job ID: JR0000108309