Ivy Tech Community College has partnered with Achieve Global (formerly Zenger Miller) to offer Leadership Development, Sales Performance, Team Building and Customer Service Training Seminars. These highly interactive seminars are ideal for New Managers, Front Line Supervisors Team Members and anyone that wants to enhance their people, managerial and leadership skills. Over 100 seminars are available to choose from and individual seminars can be customized for your company.
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Proactive Listening Skills
Enhance your listening skills and learn how to seek, process and apply important information.

Managing Your Priorities
The activities in this module provide the awareness and skills participants need to make better decisions about their daily work. Participants learn techniques that help them deal with complex interpersonal interactions, build strong work relationships, and increase their overall productivity, even in an environment where changing priorities are a daily reality.

Influencing for Win-Win Outcomes
In today’s cross-functional workplace, ideas often need support from a wide range of people in order to be successfully implemented. In this module, participants learn to analyze, develop and present their ideas in a way that helps them win the necessary support.

Moving from Conflict to Collaboration
This module gives participants the skills to turn conflict into opportunities to achieve positive, productive results. Participants identify their typical approaches to conflict; explore the pitfalls common to dealing with conflict in today’s organizations; and, using a situation from their own work, practice the specific skills they use on the job.

Coaching: Bringing Out the Best in Others
By applying coaching skills in the workplace, employees can motivate, guide and support one another in working toward – and achieving – top performance. This module helps participants recognize daily opportunities to coach people they work with and provided the coaching skills they need to bring out the best everyone.

QUEST Skills that put your quality plan to work!
Recommended for organizations with a written quality improvement plan, a well-defined structure for plan implementation, and the support of the executive team, QUEST features critical skills to support your total quality initiative.

Quality: Through the Eyes of the Customer
Explore what quality is and what employees can do to make it a reality. This module communicates the quality concept and raises employees’ awareness of quality by focusing on products and services from the customer’s perspective.

Building individual Commitment to Quality
This module provides managers practical skills they can use to overcome the obstacles that prevent people form devoting their energy to a quality effort. They explore how to work with employees to clear away stumbling blocks and resolve conflicts between customer needs and organizational requirements.

Resolving Customer Dissatisfaction
Practical skills for working with customers (inside or outside the organization) whose expectations have not been met. Participants learn ways to defuse the customer’s annoyance and to refocus the interaction for successful resolution of the problem.

Participating in Quality Problem Solving Sessions
Participants will learn how to contribute ideas and encourage others to do the same. Learn the value of achieving better solutions through cooperative action and of taking initiative in problem-solving sessions in order to make a difference in quality improvements.

Solving Quality Problems
Examine a four-step problem-solving process with a clear set of guidelines participants can use to analyze problems and see solutions. Learn how to avoid pitfalls of quality improvement teams; getting derailed in the problem-solving process and jumping to the wrong solution.

Analyzing Work Processes: Finding Opportunities for Improvement
This module covers a step-by-step method participants can use to analyze an organization’s work processes and uncover opportunities for improvement where complexity and waste can be eliminated and value added to make sure customer expectations are met.

And many more....

Program Benefits:

• Improve communications with co-workers, managers, and customers
• Reduce costly errors caused by miscommunication
• Encourage collaboration and foster teamwork
• Build employee commitment to organizational goals
• Increase productivity and proficiency
• Improve customer satisfaction
• Internationally recognized curriculum