Distance Education FAQ

• I haven't received a postcard yet.
• I've received more than one postcard but I'm only enrolled in one course.

Logging In

• What is my username/password?
• My username/password doesn't work.
• I logged in, but I don't see my classes.
• I have classes in my class list that I am not taking online or that I am taking online from another campus.
• I have classes in my class list that I dropped.
• I have classes in my class list that I took in a previous semester.
• I get a page saying that Cookies are not enabled.
• I logged in, but I am getting a message that says the Portal Server is down.

Classes

• I logged in, but I don't see my classes.
• I don't have the Online Orientation in my class list.
• I have classes in my class list that I am not taking online or that I am taking online from another campus.
• I have classes in my class list that I dropped.
• I have classes in my class list that I took in a previous semester.
• I can see my class, but when I click the name of it, I get a message saying that Access is Denied.
• I am not getting any email from my instructor.

Using eLearning

• Is there an instruction sheet on how to use eLearning?
• How do I update my personal information?
• How do I change my password?
• How do I post a discussion board message?
• How do I send my instructor an email message?
• I clicked Send Email on the My Institution tools box, but there are no courses listed. What is wrong?
• How do I use the digital drop box?

Communication

• How do I contact Technical Support?
• I am not getting any email from my instructor.
• How do I post a discussion board message?
• How do I send my instructor an email message?
• How do I use the digital drop box?

I haven't received a postcard yet/I've received more than one postcard but I'm only enrolled in one course.

We mail a post card to EVERY student enrolled in an Internet course by Wednesday morning of a given week on Friday of that same week. This means if you enroll in an Internet class on Thursday, your post card will not be mailed until the following Friday. If you have not received a post card yet, you can access all of the information you need to get started in your course at http://wwwtest.ivytech.edu/southeast/de/index.html.

Receiving multiple post cards is normal because we send a post card to EVERY student enrolled in an Internet course on Friday of each week. If you enroll early, you will receive multiple post cards.

TOP

What is my username/password?

Go the the Campus Connect site here: http://cc.ivytech.edu/ and follow onscreen instructions to gain your username and password.

• Click on "What's My Username?" After supplying required information, this link will look up your username.
• Click on "Forget your password?" After supplying required information, this link will allow you to reset your password

Your username and password for eLearning is the same as Campus Connect.

HAVING TROUBLE??
If for some reason you receive an error message "account disabled", contact Distance Education personnel. Please include your full name and date of birth.

TOP

My username/password doesn't work?

If you have never logged in before, please check the following before contacting Technical Support.

1. Check to be sure that your caps lock key is not down. Your username must be all lower case.
2. Your username should not have any spaces in it.
3. You must be using the name under which you are registered. If you go by your middle name, you must still use your first name as it appears in the student information system.
4. If you have recently changed names because of marriage, divorce, etc., please try the old name. If that works, contact the Registrar's Office of your LOCAL campus to be sure your name change has been processed properly.
5. If these steps have not resolved the problem, please contact Distance Education personnel. Please include your full name and date of birth in your email.

TOP

I logged in, but I don't see my classes.

Classes are not posted until the first day of classes. Please see the calendar page to find out the first day of classes. If it is after the first day of classes, please contact Distance Education personnel. Please be sure to include your full name, username, and the course or courses that are not listed in your course list.

TOP

I have classes in my class list that I am not taking online or that I am taking online from another campus.

Any Ivy Tech course that you are registered for, not matter whether it is being offered online or face-to-face is loaded into eLearning. Instructors may or may not make these courses available to you, so you may or may not see them in the list.

TOP

I have classes in my class list that I dropped.

All classes that have been opened by the instructor for student access - even if you have dropped the class will remain in your course list for at least three semesters.

TOP

I have classes in my class list that I took in a previous semester.

All classes that have been opened by the instructor for student access - even if you have dropped the class - will remain in your course list for at least three semesters.

TOP

I get a page saying that Cookies are not enabled.

After you've followed the instructions on that page to be sure that you do have cookies enabled on your computer, if you are still having problems, please do the following:

1. In your web browser's Address line, delete the word "nocookies" that appears after the eLearning address.
2. Click Enter on your keyboard.

You should now be able to access the web site.

If not, please contact Distance Education personnel. Provide us with your first and last name and the last four digits of your social security number. DO NOT SEND YOUR WHOLE SOCIAL SECURITY NUMBER VIA EMAIL

TOP

I logged in, but I am getting a message that says the Portal Server is down.

Normally, this only means that you can't see the front page of eLearning, but you will still be able to access your courses. To access your courses, click the "Courses" tab at the top of the screen. Select the course(s) you wish to work on from the listing of courses on this page.

TOP

Is there an instruction sheet on how to use eLearning?

Yes. The eLearning manual is available under the "Blackboard Help" tab under "Tools"..

TOP

How do I update my personal information?

Log into Campus Connect and select options. Edit desired information.

ALSO REMEMBER: When you register for a class at Ivy Tech for the first time you are automatically given a Campus Connect email account. This is the email address that instructors will use to communicate with you.

Note: Campus Connect email storage space is 15MB

TOP

How do I change my password?

Go the the Campus Connect site and Click on "What's my password?". After supplying required information, this link will allow you to reset your password

HAVING TROUBLE??
If for some reason you receive an error message "account disabled", contact Distance Education personnel. Please include your full name and date of birth.

TOP

How do I post a discussion board message?

There are two different types of discussion board messages - new threads which are new topics of conversation that you start, or replies to other peoples messages.

To post a new thread:

1. Go to the class you want to post the message in.
2. Click the Discussion board button from the list of buttons on the left. If there is no discussion board button, click the Communication button and then click Discussion Board.
3. Find the discussion board forum to which you are supposed to post a new thread and click on the title of that forum.
4. Click the New Thread button at the top of the screen.
5. Give your message a subject, type your message, add any attachments that you may have (these are not required). Click Submit.

To post a reply to an existing message:

1. Go to the class you want to post the message in.
2. Click the Discussion board button from the list of buttons on the left. If there is no discussion board button, click the Communication button and then click Discussion Board.
3. Find the discussion board forum to which you are supposed to post a reply and click on the title of that forum.
4. Read the messages by clicking on the title of the message.
5. When you find a message to which you want to reply, click the reply button at the top or bottom of the message section.
6. Type your reply and click Submit.

Remember that all posts placed on the discussion board are public information and can be read by anyone in your class.

TOP

How do I send my instructor an email message?

1. Go to the class for the instructor you wish to email.
2. Click the Communication button on the left.
3. Click Send Email.
4. Click "All Instructors"
5. Give your message a subject and then type your message. Select the check box in front of send a copy of message to self (this way you will also receive a copy of this message).
6. Click Submit.

TOP

I clicked Send Email on the My Institution tools box, but there are no courses listed. What is wrong?

This is a known problem with the current version of eLearning. This will not be resolved until a new version of eLearning is loaded. To send email to an instructor or another student, go into the course that you want to send email about, click the Communication button on the left hand side of the screen, and use the Send Email link from that page. If you need further assistance communicating with your instructor or fellow students via email, please contact Technical Support.

TOP

How do I use the digital drop box?

For instructions on using the digital drop box, please click here ( 269k download).

TOP

How do I contact Technical Support?

Click here for names, phone numbers and email addresses.

CITS Help Desk:
http://www.ivytech.edu/helpdesk/ or via phone at 1-877-IVY-TECH.

TOP

I am not getting any email from my instructor.

Please check to be sure your email address is correct in Campus Connect. If your address is correct, send an email address to your instructor. If you are not sure how to do this, check the instructions above. If you still do not receive a message from your instructor, please contact Distance Education personnel.