Computer and Technology Services

Regional Help Desk

Procedures that need to be followed to receive help from our department:

Any and All requests for assistance with any kind of computer or phone problems must go through our Regional Help Desk Workorder System. This system is only accessible via computers on campus. Adjunct Faculty will need to report needs\problems to their respective Division offices where the information can be input into the system.

Once your request is received, it will be assigned to one of our technicians and a Problem Ticket will be generated. They will then be responsible for resolving the problem and returning the Problem Ticket for entry into our database.

This system will allow us to track the problems and solutions as well as the time taken to satisfactorily resolve the problems.

We also have a Help Desk Triage Policy that demonstrates the priority levels we put on repair requests. When a request for computer help is received, the guidelines in this document will be used in prioritizing requests.

Note: Please refrain from calling or stopping Technicians in the hallway as this will cause delays in other areas.