Before you call the Help Desk

Before you contact the Help Desk, there are many common problems and errors that can be easily fixed by you, even if you don't know anything about computers. Common solutions are outlined below and are divided into two separate categories:

• Check all cable connections
• Write down the error message (if any)
• Write down the model type, serial number and tag number where can I find these?
• If it appears to be a software problem, what type and version of the software is running?
• What operating system is running? (Windows 98, Windows 2000, Windows XP, Linux, etc.)
• Were there any recent changes made to the computer? New programs installed or removed, mouse, keyboard, printer installed?
• Is anyone else in your area affected?