Ivy Tech Community College, Richmond
Student Affairs Service Receiver Survey 2009: Faculty/Staff
Student Affairs encompasses the areas of the Student Affairs Counter, Financial Aid, Admissions, Registrar, Career/Employment Services, Student Support Services, Retention, Marketing, and the Evening Coordinator/Student Life areas.

Student Affairs generally responds to my concerns quickly and effectively
 Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
I do not get the run-around from Student Affairs.
 Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA

The counter staff in Student Affairs is courteous and helpful.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA

The Financial Aid staff is courteous and helpful.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The registration process at Ivy Tech is easy and convenient.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
Student Affairs staff goes out of their way to answer my questions or refer me to someone who can.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The counter staff in Student Affairs provides good customer service.
 Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The Career & Employment Services office is helpful.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The Counseling area at Ivy Tech is helpful.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The publications I received (class schedule, catalog, brochures) were helpful and well done.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The Marketing and Communication office markets the College and/or my program well.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The quality of new student advising is high.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The admissions office is effective in recruiting new students.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
Region 9 manages enrollment well.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
My questions about student organizations and activities are answered.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA
The evening coordinator is helpful and courteous.
Strongly Agree Agree Sometimes Agree Disagree Strongly Disagree NA

The Student Affairs staff at Ivy Tech is very interested in providing you with the best
service possible. What can we address to improve our service?

What is Student Affairs at Ivy Tech doing well?

Please include any other feedback that you think would be valuable and help the
Student Affairs area improve our products and services to faculty and staff.
Specific information or concerns are most helpful.

Thank you for taking time to complete this service receiver. If you have and question please contact Tina Smith at extension 1228.