e-Learning Help

General Information

• My advisor told me I'd be getting a CD-ROM in the mail, but all I've received is your postcard.
• My advisor told me I'd be getting a packet in the mail, but all I've received is your postcard.
• I haven't received a postcard yet.
• I've received more than one postcard but I'm only enrolled in one course.

Logging In

• What is my username/password?
• My username/password doesn't work.
• I logged in, but I don't see my classes.
• I get a page saying that Cookies are not enabled.
• I logged in, but I am getting a message that says the Portal Server is down.

Classes

• I logged in, but I don't see my classes.
• I don't have the Online Orientation in my class list.
• I have classes in my class list that I am not taking online or that I am taking online from another campus.
• I have classes in my class list that I dropped.
• I have classes in my class list that I took in a previous semester.
• I can see my class, but when I click the name of it, I get a message saying that Access is Denied.
• I am not getting any email from my instructor.

Using Blackboard

• Is there an instruction sheet on how to use Blackboard?
• How do I update my personal information?
• How do I change my password?
• How do I post a discussion board message?
• How do I send my instructor an email message?
• I clicked Send Email on the My Institution tools box, but there are no courses listed. What is wrong?
• How do I use the digital drop box?

Communication

• How do I contact Technical Support?
• I am not getting any email from my instructor.
• How do I post a discussion board message?
• How do I send my instructor an email message?
• How do I use the digital drop box?

My advisor told me I'd be getting a CD-ROM in the mail, but all I've received is your postcard.

Internet courses from the Richmond campus do not require a CD-ROM. If you are taking a course from the Terre Haute campus, you must contact that campus to receive the CD-ROM necessary to access their courses. You can find contact information for all Ivy Tech Community College of Indiana e-Learning offices at http://www.ivytech.edu/distance/disted_coords/

My advisor told me I'd be getting a packet in the mail, but all I've received is your postcard.

We do not send a packet in the mail anymore. All information you need for getting started in our courses is available online at http://www.ivytech.edu/richmond/de. Click on the link to "Getting Started…"

I haven't received a postcard yet/I've received more than one postcard but I'm only enrolled in one course.

We mail a post card to EVERY student enrolled in an Internet course by Wednesday morning of a given week on Friday of that same week. This means if you enroll in an Internet class on Thursday, your post card will not be mailed until the following Friday. If you have not received a post card yet, you can access all of the information you need to get started in your course at http://www.ivytech.edu/richmond/de/deinstruct.html

Receiving multiple post cards is normal because we send a post card to EVERY student enrolled in an Internet course on Friday of each week. If you enroll early, you will receive multiple post cards.

What is my username/password?

Your username is the same as your Campus Connect username. If you do not know your Campus Connect username please go to https://cc.ivytech.edu/ and click on the link "What's My Username?" Your username should be all lower case and should contain NO spaces.

You will set up your own password the first time you access Campus Connect by clicking on the "First Time Usres" link.

My username/password doesn't work?

If you have never logged in before, please check the following before contacting Technical Support.

1. Check to be sure that your caps lock key is not down.
2. Your username must be all lower case.
3. Your username should not contain spaces.
4. You must be using the name under which you are registered. If you go by your middle name, you must still use your first name as it appears in the student information system.
5. If you have recently changed names because of marriage, divorce, etc., please try the old name. If that works, contact the Registrar's Office of your LOCAL campus to be sure your name change has been processed properly.
6. Be sure that you are using only six numbers in the password field. There should be no spaces, slashes, or dashes in your password.
7. If you are born in a month that is a single digit or on a single digit day, be sure you are using a zero in front of the digit. For example, January = 01.
8. If these steps have not resolved the problem, please contact Technical Support at bray@ivytech.edu. Provide Barb with your first and last name and your username.

I logged in, but I don't see my classes.

Classes are not posted until the first day of classes. Please see the calendar page to find out the first day of classes. If it is after the first day of classes, please contact Barbara Ray at bray@ivytech.edu. Please be sure to include your first and last name, your username, and the class or classes you can not see.

I have classes in my class list that I am not taking online or that I am taking online from another campus.

Any Ivy Tech course that you are registered for, no matter whether it is being offered online or traditionally is loaded into Blackboard. Instructors may or may not make these courses available to you, so you may or may not see them in the list. If you are taking classes from the Terre Haute campus, or have been told that your Internet course from another campus is using a different system than Blackboard, you need to contact the e-Learning coordinator on that campus. A list of distance education coordinators is available at http://www.ivytech.edu/distance/disted_coords/.

I have classes in my class list that I dropped.

All classes that have been opened by the instructor for student access - even if you have dropped the class will remain in your course list for at least three semesters.

I have classes in my class list that I took in a previous semester.

All classes that have been opened by the instructor for student access - even if you have dropped the class - will remain in your course list for at least three semesters.

I don't have the Online Orientation in my class list.

If you have received a post card from our office, but do not have access to the Online Orientation, please send your username along with a note saying you don't have access to the online orientation to Curtis Blakely at cblakely@ivytech.edu.

If you have not received a post card from our office, you will not have access to the Online Orientation yet. If it has been more than a week and a half since you registered, please contact Curtis Blakely at cblakely@ivytech.edu with your first and last name and the last four digits of your social security number to be sure that you are registered in the course.

I get a page saying that Cookies are not enabled.

After you've followed the instructions on that page to be sure that you do have cookies enabled on your computer, if you are still having problems, please do the following:

1. In your web browser's Address line, delete the word "nocookies" that appears after the blackboard address.
2. Click Enter on your keyboard.

You should now be able to access the web site.

If not, please contact Curtis Blakely at cblakely@ivytech.edu. Provide Barb with your first and last name and the last four digits of your social security number. DO NOT SEND YOUR WHOLE SOCIAL SECURITY NUMBER IN AN EMAIL

I logged in, but I am getting a message that says the Portal Server is down.

Normally, this only means that you can't see the front page of Blackboard, but you will still be able to access your courses. To access your courses, click the "Courses" tab at the top of the screen. Select the course(s) you wish to work on from the listing of courses on this page.

Is there an instruction sheet on how to use Blackboard?

Yes. The Blackboard manual ( 267K download) is available in PDF format by clicking this link or you can log in to Blackboard and read through the information under Course Documents in the Online Orientation.

How do I update my personal information?

On the My Blackboard Screen (the first screen you see after you log in)

1. Click "Personal Information" in the Tools box on the left hand side of the screen.
2. Click "Edit Personal Information"
3. Change anything on this screen that is incorrect.
4. Scroll to the bottom of the screen and click Submit.
5. Click OK on the next two screens that appear.

How do I change my password?

1. Go to Campus Connect https://cc.ivytech.edu/
2. Click "Forget Your Password?"
3. Enter the required information and click on the "Find" button
4. Click Submit on the right.
5. Click OK on the next two screens.
6. Your password has now been changed. Be sure to write down your new password in a safe place.
7. If you forget your password at any time, contact Curtis Blakely at cblakely@ivytech.edu or by phone at 765-966-2656 x 1123 or 800-659-4562 x 1123 and she can reset it for you.

How do I post a discussion board message?

There are two different types of discussion board messages - new threads which are new topics of conversation that you start, or replies to other peoples messages. Click here for a PDF version of this answer ( 135K download).

To post a new thread:

1. Go to the class in which you want to post the message.
2. Click the Discussion board button from the list of buttons on the left. If there is no discussion board button, click the Communication button and then click Discussion Board.
3. Find the discussion board forum to which you are supposed to post a new thread and click on the title of that forum.
4. Click the New Thread button at the top of the screen.
5. Give your message a subject, type your message, add any attachments that you may have (these are not required). Click Submit.

To post a reply to an existing message:

1. Go to the class you want to post the message in.
2. Click the Discussion board button from the list of buttons on the left. If there is no discussion board button, click the Communication button and then click Discussion Board.
3. Find the discussion board forum to which you are supposed to post a reply and click on the title of that forum.
4. Read the messages by clicking on the title of the message.
5. When you find a message to which you want to reply, click the reply button at the top or bottom of the message section.
6. Type your reply and click Submit.

Remember that all posts placed on the discussion board are public information and can be read by anyone in your class.

How do I send my instructor an email message?

1. Go to the class for the instructor you wish to email.
2. Click the Communication button on the left.
3. Click Send Email.
4. Click "All Instructors"
5. Give your message a subject and then type your message. Select the check box in front of send a copy of message to self (this way you will also receive a copy of this message).
6. Click Submit.

I clicked Send Email on the My Institution tools box, but there are no courses listed. What is wrong?

This is a known problem with the current version of Blackboard. This will not be resolved until a new version of Blackboard is loaded. To send email to an instructor or another student, go into the course that you want to send email, click the Communication button on the left hand side of the screen, and use the Send Email link from that page. If you need further assistance communicating with your instructor or fellow students via email, please contact Technical Support.

How do I use the digital drop box?

For instructions on using the digital drop box, please click here ( 875K download).

How do I contact Technical Support?

Technical Support is available by contacting Curtis Blakely at the Richmond campus. Curtis is most easily reached via email during the first few weeks of the term. Her email address is cblakely@ivytech.edu. You can also reach Barb by phone at 765-966-2656 x 1123 or 800-659-4562 x 1123. Barb's regular office hours are 8 a.m. - 5 p.m. If you are calling outside of these hours, please check the SOS Student Help Desk at http://www.ivytech.edu/helpdesk/ or via phone at 1-877-IVY-TECH.

I am not getting any email from my instructor.

Please check to be sure your email address is correct in Blackboard. If your address is correct, send an email address to your instructor. If you are not sure how to do this, check the instructions above. If you still do not receive a message from your instructor, please contact Technical Support at cblakely@ivytech.edu.