Help Desk Request Form

Welcome to the Ivy Tech Help Desk on line ticketing system. Please enter the following information to fully identify your issue.

Submit a detailed issue
*Note: All bolded items are required to submit a new issue.

Contact Information:

Created By   (e.g. John Doe) E-mail Address   (e.g. jdoe@ivytech.edu) TPX Username   (e.g. urc123) Richmond Username   (e.g. jdoe) Contact Info.   (ext, phone #, or altenate e-mail address) Location   Richmond - Mc Daniel Hall Richmond - Johnson Hall Connersville Rushville

Lab Information:

Lab #   N/A Connersville - 1104 Connersville - 1105 Connersville - LRC - 1119 Connersville - 1204 Connersville - 1207 Connersville - 1211 Connersville - 2301 Connersville - 2307 Connersville - 2308 Connersville - 2318 Johnson Hall - 1138 Johnson Hall - 1170 Johnson Hall - 1171 Johnson Hall - 1180 Johnson Hall - 1181 Johnson Hall - 1182 Johnson Hall - 1187 Johnson Hall - 1189 Johnson Hall - 1190 Johnson Hall - 1239 Johnson Hall - 2308 Johnson Hall - 2309 Johnson Hall - 2313 Johnson Hall - 2321 Johnson Hall - 2324 Johnson Hall - 2326 Johnson Hall - 2327 Johnson Hall - 2328 Johnson Hall - 2329 Johnson Hall - 2331 Johnson Hall - 2333 Johnson Hall - 2334 Johnson Hall - 2335 Johnson Hall - 2337 Johnson Hall - 3408 Johnson Hall - 3413 Johnson Hall - 3414 Johnson Hall - 3421 Johnson Hall - 3422 Johnson Hall - 3424 Johnson Hall - 3426 Johnson Hall - 3428 Johnson Hall - 3429 Johnson Hall - 3430 Johnson Hall - 3431 Johnson Hall - 3432 Johnson Hall - 3434 Johnson Hall - 3436 Johnson Hall - 3438 Johnson Hall - 3439 Rushville - Lab 1 Rushville - Lab 2 Rushville - Student Center 1 Rushville - Student Center 2 Rushville - Student Center 3 PC #   N/A1234567891011121314151617181920212223242526272829303132

Help Desk Issue:

Created On   Problem Category   Account Maintenance Active Directory Audio-Visual BOB Blackboard/E-Learning COR Campus Connect E-Mail Faculty Web Server General Issue Ivy Tech E-Mail Password Reset Ivy Tech Internet/Intranet Network Issue Oracle Calendaring/Corporate Time PC Hardware PC Software PDA Peripherals Printer R9 DB SIS/HRS/FRS/TPX Password Reset SIS/HRS/FRS/TPX Password Issue Telephone Unity Voice Mail Unknown Voice Communications Web 4 Faculty Web 4 Students Web Application Issue Web Mail Description (describe the issue in full detail) Priority   Level 1 Level 2 Level 3 Level 4       Due Date Please use mm/dd/yyyy format only!