Nelnet Business Solutions (NBS) provides a payment program used by institutions across the country. They have been in the tuition management business for 15 years. For more information about NBS you may review their website at www.nelnetbusinesssolutions.com.
No. This is a common misconception about automatic payments. No one other than you and your financial institution has access to your account. When you arrange to make an automatic payment through NBS/American Card Services, you authorize a specific payment amount to be paid by your bank or credit card company on a specific date.
If the payment date falls on a weekend or banking holiday observed by the Federal Reserve, the payment will be attempted on the next business day. Although NBS specifies the date each payment will occur it is the responsible party's financial institution that determines the time of day the payment is debited to the account (this applies to automatic bank payments only).
If a payment is returned, you will receive an e-mail or letter from NBS with instructions on how the returned payment will be handled. A $30 NBS Returned Payment Fee will be assessed for each returned payment. Your financial institution may also assess a fee. If a returned payment fee is returned, it will be reattempted. NBS returned payment fees are subject to change in future academic years.
Changes to your balance, payment amount, or payment date must be approved by Ivy Tech Community College. Please contact the business/bursar office to discuss your request with your campus contact. If you wish to change information pertaining to your demographics or banking information, please contact Nelnet Business Solutions at 800-609-8056 at least 2 business days prior to the payment.