Ombudsman

When you don't know where to turn for answers, the ombudsman/student advocate is here to help.
If you're experiencing an issue, please fill out the Student Intake form.

You will receive a response within 24-48 hours (excluding weekends and holidays).

 
North Meridian Campus, North Meridian Center, Room 430
317-921-4545
Monday - Friday, 8 a.m.  to 5 p.m.
Lawrence Campus
By appointment only, please contact: Indy-ombudsman@ivytech.edu
 
 
What is an ombudsman/student advocate?
"Ombudsman" is a Swedish word meaning "representative."  At Ivy Tech Community College-Central Indiana, the ombudsman advocate is a neutral party who works with students to resolve issues and concerns.
What does the ombudsman/student advocate do?

The ombudsman/student advocate . . .

  • acts as a liaison between the student and faculty or staff
  • explains and clarifies College policies and helps the students navigate the system
  • provides a confidential, respectful and safe setting for the student to discuss issues an concerns related to the classroom or College procedures
  • listens to the student and assists the student in evaluating an assessing options for solving the issue
  • provides information and resources available to the student or can make referrals for the student
When should a student go to the ombudsman/student advocate?

When you . . .

  • don't know where to start
  • feel you are getting the "runaround"
  • have not been able to resolve your issue no matter what you try
  • need advice on College policies and procedures
The ombudsman/student advocate does not . . .
  • participate in the formal grievance process
  • determine "guilt " or "innocence" of those accused of wrongdoing
  • assign sanctions to individuals
  • guarantee that everything will work out to the student's satisfaction
  • have any decision-making authority and cannot tell any staff member, administrator, or faculty member what to do