Ivy Tech Community College of Indiana

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Campus Connect FAQs: General

I clicked on my courses and there is nothing posted, what do I do?

There are 4 possible reasons:

Courses are not made available for viewing until the first day of classes
Your faculty is not using the on-line services to support your course – Contact your instructor
Your faculty has not posted any materials yet – Contact your instructor
You are taking a Terre Haute course and they use First Class

For all other issues, contact the Help Desk

https://helpdesk.ivytech.edu/createissue.php
email at helpdesk@ivytech.edu
toll free at 1-877-IVY-TECH (877-489-8324)
locally at317-921-4357

I am a faculty teaching at two locations, but when I log in, I only see information for one of the regions. Why is that?
I am a student taking courses at two locations, but when I log in, I only see information for one of the regions. Why is that?
I am a staff member at one region, am taking courses at another, but see employee and student information for both locations. Why is that?

Roles
Currently the mainframe can only pass on primary site information (which is the same as your degree campus or your hiring site) and therefore you will only see information based on your primary site. Here are some possible scenarios you may encounter:

If you are an employee at Region 8 and a student at Region 8, you will see content for both roles
If you are a faculty hired by Region 8, but also teach at Region 4, you will only see Region 8 content
If you are an employee hired by Region 8, but are taking courses at Region 7, you will see employee content for Region 8 and Student Content at Region 7
If you are a student taking course at Region 8 and it is your degree campus, but are taking courses at Region 2, you will only see Region 8 content
We are working to identify common content a multi-sites user may need and are working to pull together in a common channel. This is a workaround and we are researching if any changes can be made on the mainframe side, but if so, they would be major and not possible for this phase of the rollout.