| Home |
General |
Browser Specific |
Email and Calendar |
Messages/Error Messages |
| Groups |
Pop-up Blocker/Firewall |
Security |
Username/Password |
IE Settings | |
| When using Internet Explorer, I am getting debug and/or run-time errors within Campus Connect, what do I have to do? |
You need to disable script debugging.
- While in Internet Explorer, click on the Tools drop down at the top of the window and select
"Internet Options."
- "Click" on the "Advanced" tab, "click" inside each checkbox next to "Disable Script Debugging
(Internet Explorer) and "Disable Script Debugging (Other)" and click "OK"
- Make sure there is no checkmark in front of Display a Notification About Every Script error
- Click on the General tab
- Under Temporary Internet Files click Delete Files. This will delete files in cache (memory).
- Then click Apply and then OK.
- Close out of Internet Explorer and reopen it. This should solve the scripting errors.
If still having issues, please go to
http://windowsupdate.microsoft.com and run all available patches and updates.
|
| Why am I getting "session has expired" as soon as I login to Campus
Connect? |
Internet Accelerator - is a program that increases the efficiency of the existing Internet
connection, as a result increasing browsing speed. The Internet accelerator works by increasing the amount of
data the connection can send, or makes the most of the connection time.
This is not a problem with the Time Out setting in Campus Connect but rather is affected by software that
speeds up browsing (i.e. Juno and
NetZero ).
Some ISP's make use of the internet proxy which is a technique used to "store or cache" information
on a web server before it is delivered or loaded into your web browser.
Campus Connect requires a login and when it is filtered through one of these Caching servers, it will cache
the session ID from that time. Once that session ID expires the user will get a "Session has
expired" message even though the user has just logged in. This is because the user is logging into the
cached version and not that actual site.
Cache - Is a function that stores or caches information on a Web server before it is
delivered or loaded into you Web browser. When you configure your Web browser to use a proxy, it does not
connect directly to Web pages. Instead, it connects to the proxy server and downloads the Web page
information to your browser.
These have an affect on the following ISP's (NetZero, Juno SpeedBand, Netscape, Earthlink, AOL, etc.)
To prevent this from occurring, Campus Connect users will need to disable the caching to log into Campus
Connect. In order to disable the caching of web pages users should consult the documentation from
their ISPs.
|
| Why am I getting a "Time Out or Session Expired" error? |
You may get a Time Out or Session Expired message for a few reasons:
Some firewall products, for example Zone Alarm, will cause this message to appear. Try changing the
security level (for example: from high to medium) or try temporarily disabling your firewall. After
making any changes, remember to close out of your browser, reopen it and then try logging in again.
If you are using Internet Explorer, be sure that you are going out to the Microsoft site for the Windows
critical updates and installing them.
Be sure that cookies are enabled. See below. |
| Why am I getting "Failed Login" when I attempt to login to Campus Connect? |
Campus Connect uses cookies. By not accepting cookies, you will limit your access to active content
on this site. Certain personalization and appearance features will not be available to you without accepting cookies.
The cookies used by this site are harmless and pose no security threat to your computer.
To set your browser to accept cookies:
- Open Internet Explorer
- Click on Tools in the menu at the top of the window
- Select Internet Options
- Click on the Privacy tab
- Move the slider to Medium
- Click OK
To enable java script:
- Open Internet Explorer
- Click on Tools in the menu
- Select Internet Options
- Click on the Security tab
- Select Custom Level
- Scroll down the Settings list to find Scripting
- Select Enable
- Click OK to close the Security Setting dialog box
- Click OK to close Internet Options
|
| Why am I getting timed out from Campus Connect? |
|
Campus Connect is currently set to time out after 30 minutes of inactivity. The timeout was
established to minimize the risk of unauthorized access to personal data from a Campus Connect
session that may be left on at a desktop computer or a computer in a lab or other public location.
This is consistent with what you might experience with an online banking service.
|
| Why am I getting "Account Disabled" when I attempt to login to Campus
Connect?
|
|
If you are getting "Account Disabled." This account has been suspended
temporarily for security reasons. After 3 unsuccessful attempts to login your account will be disabled.
Please contact the Help Desk by visiting https://helpdesk.ivytech.edu/createissue.php ,
via email at helpdesk@ivytech.edu or by calling toll free
at 1-877-IVY-TECH (877-489-8324) or locally at317-921-4357.
|
| Why am I occasionally getting "incorrect username/password" when
entering the correct username and password to log in? |
- Select "Tools" on the menu bar of Internet Explorer
- Select "Internet Options..."
- Select the "Security" tab
- Select the "Trusted sites" zone
- Click on the "Sites..." button
- Make certain the box is not checked for "Require server verification (https:) for all sites in this zone"
- Enter https://cc.ivytech.edu as the zone to be added
- Click the "Add" button
- Click OK
- Click OK again
|
| Why am I getting "This page cannot be displayed"? |
Campus Connect no longer works with many older web browsers that supported 56-bit keys. It
needs 128-bit encryption keys for secure communications. Please check your browser to
make sure you are running a recommended version of IE, Mozilla or Netscape (and Safari for Apple
Macintosh users).
or
It has been reported that AOL, CompuServe, SBC/SBC Yahoo, Verizon and MSN users are unable to access
Campus Connect using vendor's browser. We recommend that you use the recommended versions of
Internet Explorer or Netscape Communicator to access Campus Connect as
follows:
- Connect to the internet the way you normally connect
- Minimize the vendors browser window
- Click on the “Start” button in the lower left hand side of your desktop/screen
- Select “Programs”
- Click on the Internet Explorer blue
 icon
- Access Campus Connect and login
|
| Why won't the Campus Connect Login page load? |
|
Check to see if you are running a personal firewall, if so, attempt to disable it and
retry. If this corrects the trouble you should reconfigure your personal firewall to allow access
to Campus Connect.
|
| Why when I access the Internet am I taken to a web page other than my default home
page appear? |
A common example of this type of malicious program is "Internet Optimizer". This program will redirect you to
its own web site when you attempt to access the Internet.
There are applications that help prevent spyware, adware, parasites and viruses from adversely affecting your
PC. Some free applications are available and we provide links to a few of those products and are found
on the downloads page.
You can also search for other products by going to www.google.com and
typing in spyware, adware or anti-virus in the search field. We do not endorse any particular product and it is
the responsibility of each person to decide, download and support any application on a personal computer or
laptop.
|
