Help Desk
The Ivy Tech Help Desk was designed to provide a single point of contact for students, faculty and staff who have questions or problems with our online services. Our staff is committed to helping you find solutions to your online technology support issues.
BEFORE YOU CALL...Please be prepared to provide:
- Legal first and last name
- User ID/system ID/Cnumber
- Ivy Tech email address (if known) and an alternate email address
- Area code and phone number
- Location (campus, region or office if Office of the President employee)
- Any error messages received, detailed description of your issue
HOW TO CONTACT:
Phone: 877-489-8324 or 317-921-4357
Email: helpdesk@ivytech.edu
Online: Submit Help Desk Ticket
HOW DO I SUBMIT A HELP DESK TICKET?
Hours of Operation:
- Monday - 7:00 A.M. - 10:00 P.M.
- Tuesday - 7:00 A.M. - 10:00 P.M.
- Wednesday - 7:00 A.M. - 10:00 P.M.
- Thursday - 7:00 A.M. - 10:00 P.M.
- Friday - 7:00 A.M. - 10:00 P.M.
- Saturday - 8:00 A.M. - 10:00 P.M.
- Sunday - 8:00 A.M. - 10:00 P.M.
Note - All times Eastern - Hours subject to change on and around holidays.
Having problems with Campus Connect?
- I cannot access campus connect at https://cc.ivytech.edu; I keep getting a pop up window error message - Campus Connect uses a pop up window to determine which web browser you are using. If a pop-up blocker software is installed, you must let it know that Campus Connect is safe and that the windows can pop-up. If you still can not view certain Campus Connect windows, turn the pop-up software off.
- I tried access Campus Connect and I get a Java error - Java must be enabled to access Campus Connect.
- I don't know my username or password - To setup your account, locate your username or reset your password, visit http://cc.ivytech.edu and click on the appropriate link on the main page:
