General Guidelines

• GG-01: Users of services or resources provided by the CAE agree to comply with the Guidelines & Policies of the Center for Academic Excellence.
• GG-02: The staff of the CAE reserves the right to change the Guidelines & Policies from time to time at its discretion.
• GG-03: Users of the CAE must be current college staff or currently enrolled students. Appropriate identification may be requested. (The word user or users in the remainder of this document refers to college staff or currently enrolled students. The terms Center staff and Center staff members refer to Ivy Tech Community College of Indiana employees who are assigned tutoring, technical, or supervisory responsibilities in the Center for Academic Excellence.)
• GG-04: Center staff is committed to providing an atmosphere where users may come to receive tutoring and/or use computers. This policy does not prohibit quiet conversation between users and staff members such as the conversation required for tutoring, computer training, or a group project. The Center is designed to preserve a reasonably quiet atmosphere where users can utilize the facility without disturbance. Conversations must be maintained at a level that allows others to work.
• GG-05: Users are asked to utilize the CAE intelligently and courteously.
• GG-06: Users may be asked to leave the CAE if they engage in inappropriate behavior. Inappropriate behavior includes any activity that disturbs others or their safety, interferes with the operations of the CAE, or damages the building or its furnishings, along with rudeness, profanity, or any other behavior generally considered unacceptable in a public place.
• GG-07: The CAE will not be responsible for personal injury or loss of or damage to personal items or data.
• GG-08: Users are encouraged to bring suggestions or problems to the attention of CAE staff members.
• GG-09: Food and drinks are not allowed at computer workstations. Please properly dispose of or store food and drink containers before using any workstation. Consumable products may be stored in designated areas. Consuming drinks, but not food, is allowed at tutoring tables.
• GG-10: Computers are available on a first-come, first-serve basis. Users agree to move to other computers within the CAE when requested by a CAE staff member. Computer reservations are not accepted.
• GG-11: Center staff members are available to assist users with course-related projects or assignments. Center staff members, however, are not obligated to do coursework or personal work for users. No assistance is provided with take-home quizzes or tests.
• GG-12: Children younger than 13 years are not permitted in the CAE. Children may not be left unattended in hallways.
• GG-13: Telephones located in the CAE are for staff use only. Pay phones are available in the Student Commons areas.
• GG-14: Computers are turned off 10 minutes prior to closing.
• GG-15: The use of cell phones is prohibited in the CAE. All cell phones and pagers are to be turned off or set to "silent ring only" before entering the CAE. Users should leave the CAE to answer a call or return a page.
• GG-16: Instructional tapes may be borrowed for a maximum of two days with no more than two tapes checked out at any time. If tapes are more than seven calendar days past due, CAE staff reserves the right to disallow further tape borrowing or tutoring until the tapes are returned.

Tutoring Guidelines

• TG-01: Tutees are CAE users who are scheduled for tutoring appointments in the CAE. Tutees may schedule appointments over the telephone or in person. No phone tutoring is offered. The length of a tutoring appointment is determined by the tutor but shall not exceed 55 minutes.
• TG-02: Only one upcoming tutoring appointment per course may be scheduled. A maximum of two appointments per week per course are allowed, tutors' schedules permitting. Tutoring appointments are accepted no more than seven days in advance. This allows as many students as possible to use tutoring services.
• TG-03: Although tutors strive to accommodate students' requests for individual tutoring, there may be times when this is not possible. Interruptions may occur during tutoring appointments.
• TG-04: If a tutee cannot keep a scheduled appointment, s/he is required to contact the Center at least two hours before the start of the appointment. If on two occasions a tutee fails to provide at least two hours notification for the cancellation of an appointment, scheduled tutoring will be denied for the remainder of the semester. A tutee who is more than 20 minutes late shall be deemed to have missed his/her appointment.

Computer Guidelines

• CG-01: Practices that are permissible in classroom computer labs are not necessarily permissible in the CAE.
• CG-02: Computer resources are for professional and educational use only. Gambling, viewing of pornography, or other objectionable activities are not permitted. Center staff members may monitor computer usage in order to ensure compliance with CAE and Ivy Tech Community College of Indiana policies.
• CG-03: Users should not attempt to fix a computer problem. If a problem exists, users should immediately contact a Center staff member.
• CG-04: Please contact a staff member regarding course-related software that is unavailable on computers. Users may install software only on the designated computer in the CAE.

Storage Media

• CG-05: Users must provide their own storage media for portable use. Storage media include 3.5-inch diskette, Zip 100 or 250 disk, CD-R or CD-RW, or USB storage devices. A Student Drive folder is available on all CAE computer desktops for temporary, unsecured storage. The CAE makes no guarantee of privacy, immediate access, or protection against deletion for any data saved in a Student Drive folder. Use of a Student Drive folder is at user's own risk. Saving work every five minutes is strongly recommended.
• CG-06: If users encounter problems using their own storage media, they should ask for assistance from Center staff members.

Computer Environment

• CG-07: Users may not move, adjust, or turn off computers or monitors. Users are not allowed to disconnect any hardware for any reason. Users may not change the appearance of the operating system desktop or change the screen resolution. If a need arises, the user must request assistance from a Center staff member.
• CG-08: Some software programs are only installed on specific computers. If a user cannot find a particular software program, a Center staff member will be able to inform the user of which computers, if any, have the software program installed.
• CG-09: If a virus is found on a computer or storage medium, users must immediately contact a CAE staff member for assistance.
• CG-10: When finished using a computer, each user is asked to exit all programs and leave the Windows desktop screen visible.

Use of Printers

• CG-11: Printing is limited to currently enrolled students and staff at Ivy Tech Community College of Indiana.
• CG-12: Users are allowed to print only course-related material.
• CG-13: Printing of course-related documents from the Internet, including Blackboard (https://elearning.ivytech.edu), is limited to one copy of preferably no more than 10 pages.
• CG-14: At times when a Center's resources are being used at full capacity, documents may require some lead-time to print. Users should allow additional preparatory time in order to meet deadlines. Center staff will accommodate users' printing needs on a first-come, first-serve basis.
• CG-15: If multiple copies of documents are required, coin-operated copiers are available in the Crescent Student Commons and Library.
• CG-16: Users may not change printer settings. Users with special printing requirements should seek assistance from a Center staff member.
• CG-17: Users may not load their own paper or envelopes into a printer. If a user needs to print on special material, the user should ask a Center staff member for assistance.
• CG-18: Transparency and/or adhesive-label printing is prohibited.
• CG-19: Users should not attempt to clear paper jams. A Center staff member should be contacted for assistance if a paper jam occurs.
• CG-20: If paper or toner is needed, the user should contact a Center staff member.
• CG-21: Users are asked to be environmentally sensitive by recycling all white printer paper in the designated blue recycling bins. Please note that recycling bins are not receptacles for trash disposal or other types of paper, including ruled or colored paper.