Student tuition and fees not collected in ninety (90) days should
be considered as delinquent and submitted to a collection agency,
provided no alternative has been established with the student, such
as a regularly scheduled payment.
There are generally three methods the collection agency uses in
collecting its fee:
- A flat fee charged for each account to be collected. The
fee charged by the collection agency is to be passed on to the
student. This should be done in SIS with a separate subcode
before the student account is sent to the collection agency.
- The collection agency assesses an amount based on a percentage
of the total due from the student. This amount should be
added to the student account at the collection agency. Some
agencies require that documentation be provided by the College
to prove that the student has acknowledged that a collection agency
charge will be assessed if the student does not make payment (signed
deferment voucher, signed registration, or signed financial aid
award letter). In this case, no entry is made in SIS regarding
the collection agency fee.
- The collection agency may use a combination of the methods described
previously. A flat fee may be charged up front; then after
a certain amount of time, effort, and additional services required
to obtain the money from the student, the collection agency may
take a percentage of the amount collected. The Region should
require that the percentage be added to the student's bill on
the collection agency's records so that the College may still
collect the entire amount owed the College. In this case,
the percent would not be entered on SIS.
In all cases, any collections received from the collection agency
must be posted to SIS in order to give proper credit to the student
account. (Refer to SIS B/R Users Manual for detailed processing
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