Frequently Asked Questions

Students must be enrolled in an approved degree and certificate program to be eligible for financial aid. Students who are Courses Only (degree status) are not eligible for financial aid.

Ivy Tech does not require high school/GED transcripts for most students. In most cases, students receiving financial aid will not have to submit high school transcripts. However, there are limited circumstances (such as in the case of Academic Competitiveness Grants or Veterans Affairs Benefits Programs) where we may need to collect transcripts.

No, students are not required to attend full time, but most financial aid is prorated for students enrolled in fewer than 12 credit hours per semester. Some financial aid requires the student to be enrolled at least 6 credit hours, such as loans, some scholarships, work study, etc.

Students with bachelor's degrees may still apply for the Federal Work-Study Program, Federal Stafford Loan and Federal Unsubsidized Stafford Loan. These students will not be eligible for the Pell, Academic Competiveness and FSEOG grants.

Completing the Free Application for Federal Student Aid (FAFSA) is the first step in the financial aid process. The purpose of the FAFSA is to help the U.S. Department of Education and financial aid administrators determine your eligibility for federal and state aid. The State Student Assistance Commission of Indiana (SSACI) and Ivy Tech Community College also use the information received from the FAFSA to determine eligibility for other forms of financial aid.

The quickest way to apply is online at fafsa.ed.gov. To request a paper application or complete the FAFSA over the phone, call 800-4-FED-AID. Once you've completed your FAFSA, a Student Aid Report (SAR) will be generated and you should receive a copy by email or mail. The colleges you list on your FAFSA receive your information after the application has been processed.

There are many different kinds of financial aid. Some, such as loans, have to be repaid, while others, such as grants and scholarships, do not. For more information, visit www.ivytech.edu/financial-aid.

A PIN is an electronic access code number that serves as your identifier. A PIN lets you access your personal federal student aid information online in various U.S. Department of Education systems.

If you apply using FAFSA on the Web, having a PIN allows you (and your parents, if they have a PIN and you're a dependent student) to "sign" your FAFSA electronically, which means the student aid process can be completed totally online. FAFSA on the Web filers who are new applicants (and their parents, if applicable) can request a PIN at www.pin.ed.gov.

It is a good idea to have completed the federal tax return before completing the FAFSA since exact tax information can make processing faster and simpler. If this cannot be done use estimated figures when completing the application. If the estimated figures differ from the actual figures make corrections on your Student Aid Report or contact your local financial aid office.

You can obtain a tax return transcript (summary of tax information) from an Internal Revenue Service Office or by calling 1-800-829-1040

Ivy Tech now uses a single school code (009917) regardless of which campus you attend or plan to attend.

The Office of Financial Aid can take into account special circumstances, which may affect your need. These may include loss of income due to layoff, disability, divorce, separation or loss of untaxed benefits. You can obtain a Special Circumstance Request Form from the Office of Financial Aid and submit it with supporting documentation. Please note that not all requests for special conditions are approved.

You may go directly to fafsa.ed.gov for details on the receipt and processing of your form.

Please log into your Campus Connect account (My Ivy Tech) to check your status or you may visit your local Financial Aid office.

You may check your Campus Connect account (My Ivy Tech) to check your status or you may contact your local Financial Aid office.

Financial aid may be available through external sources.

Please contact Vocational Rehabilitation with your personal situation

You may have already heard but in case you have not, included with the passage of the Health Care bill were numerous changes to the student loan program. Among other things, the new law requires institutions to participate in the Direct Lending Program. Ivy Tech is not a direct lending institution at this time; we operate under what is known as the FFELP program. There are numerous discussions taking place at the federal level regarding the fate of the FFELP program and how schools would migrate to the direct lending program. What we really want you to know is that Ivy Tech will continue to offer financial aid loans to our students. The migration to direct lending will have little impact to you as a student. The biggest change will be the designation of your lender. Under direct lending, the Department of Education is the lender for all student loans and they decide who will service your loan. Otherwise, you will notice little change. The migration to direct lending might cause some minor issues for the processing of this summer's loans. At this time your financial aid office would not be able to provide any additional information. If you have applied for a summer loan, your financial aid office will contact you IF there is anything that you need to do. We will keep you informed as this process moves forward.

To receive Federal Direct Stafford and/or PLUS loans, you need to complete a Federal Direct MPN. If you have received a Federal Direct Stafford loan at Ivy Tech any other institution, you may already have an active MPN on file. You can check the status of your MPN or complete a new Direct Stafford and/or PLUS loan MPNs electronically via www.studentloans.gov. Log in with your Federal Pin, select Complete Master Promissory Note then Subsidized/Unsubsidized. You will be prompted for personal information and asked to select a school. After entering Indiana for the School State, choose IVY TECH COMMUNITY COLLEGE OF INDIANA - ALL CAMPUSES from the School Name drop down box. This school choice is correct for all Ivy Tech campuses and will display an Indianapolis address, do not be concerned that your campus address does not display.

Due to changes in Federal Regulations and the elimination of certain questions on the FASFA, we are forced to make changes in our process of identifying students who are interested in receiving federal financial aid loans. This change does not affect your eligibility; however, it changes the process you need to follow in order to apply for a loan:

• First time borrowers and students that stopped attending class prior to the end of the term within the last two years which resulted in an adjustment of prior financial aid are now required to complete a 2011-2012 Federal Direct Loan Request form. Although you can apply for a loan at any point throughout the academic year, please remember, the financial aid processing priority date is July 15. We cannot guarantee that loan application submitted after that date will be processed prior to the first day of the fall semester.
• All returning borrowers that are file complete and in good standing for financial aid standards of academic progress will be automatically offered any eligible loan funds in addition to other available federal grant aid. These students do not have to submit the 2011-2012 Federal Direct Loan Request form.
• If you are NOT interested in obtaining a Federal Direct Student Loan, you are not required to complete the 2011-2012 Federal Direct Loan Request form.

If you are a first-time borrower at Ivy Tech, you will also need to complete the on-line entrance counseling available at www.studentloans.gov. Log in with your Federal Pin, select Complete Master Promissory Note then Subsidized/Unsubsidized. You will be prompted for personal information and asked to select a school. After entering Indiana for the School State, choose IVY TECH COMMUNITY COLLEGE OF INDIANA - ALL CAMPUSES from the School Name drop down box. This school choice is correct for all Ivy Tech campuses and will display an Indianapolis address, do not be concerned that your campus address does not display. Your electronic counseling results take approximately 2 business days to load into Banner Self Service.

If you have any questions or concerns, please feel free to contact us. We look forward to guiding you through the financial aid process for the upcoming year. For more information on Direct Lending, visit www.studentloans.gov.

Prior to graduating or if you are no longer enrolled for at least six credit hours, Direct Loan borrowers must complete exit counseling. Direct Loan Exit Counseling will explain your rights and responsibilities as a Direct Loan borrower and is available online at www.nslds.ed.gov/nslds_SA.

Yes! If you plan to seek any type of financial assistance for the Summer 2012 semester, here is some helpful information regarding financial aid:

• FAFSA: Information from your 2011-12 FAFSA will be used to determine eligibility for the summer term. If a student has not used their annual limits, the remaining amounts will be available to use for the summer term based on general eligibility requirements. If you received Pell at full time in Fall and Spring, you will not have Pell available for Summer.  You may want to consider reserving any Spring refund to pay for Summer tuition, fees and books if you have exhausted your annual Pell eligibility.  If you have already filed the 2011-2012 FAFSA, you do not need to re-file.
• Registration: Registration for summer 2012 classes begins on February 15, 2012. After you register, your campus Financial Aid Office will determine the amount of financial aid in which you are eligible. Check Campus Connect for financial aid messages and award offers after you have registered for classes.
• Credit hour requirements: Credit hour requirements for summer semesters are the same as fall and spring semesters. Students must be enrolled at least half-time in order to obtain a loan.
  • 12 and greater = full-time
  • 9-11 = three-quarters time
  • 6-8 hours = half-time
  • 1-5 credit hours = less than half-time
• Loan application: If you are interested in receiving a loan, please complete the Summer 2012 Federal Direct Loan Request form and submit to your campus Financial Aid Office. This form is only required for a loan and is not required for any other type of financial aid.
• Priority date: In order to ensure “on-time” processing of your aid by the start of Summer 2012 classes, students must apply AND return all requested forms/verification paperwork and loan applications to the Ivy Tech Financial Aid Office by May 1. It is recommended that students begin the financial aid application process at least 3-4 weeks before the priority processing dates.

Credit hour requirements are the same as fall and spring:

• 1-5 credit hours = less than half time
• 6-8 credit hours = half time
• 9-11 credit hours = three quarters time
• 12 and greater = full time

Students must be at least half time in order to obtain a loan.

Yes! If you plan to seek any type of financial assistance for the Summer 2012 semester, here is some helpful information regarding financial aid:

• FAFSA: Information from your 2011-12 FAFSA will be used to determine eligibility for the summer term. If a student has not used their annual limits, the remaining amounts will be available to use for the summer term based on general eligibility requirements. If you received Pell at full time in Fall and Spring, you will not have Pell available for Summer.  You may want to consider reserving any Spring refund to pay for Summer tuition, fees and books if you have exhausted your annual Pell eligibility.  If you have already filed the 2011-2012 FAFSA, you do not need to re-file.
• Registration: Registration for summer 2012 classes begins on February 15, 2012. After you register, your campus Financial Aid Office will determine the amount of financial aid in which you are eligible. Check Campus Connect for financial aid messages and award offers after you have registered for classes.
• Credit hour requirements: Credit hour requirements for summer semesters are the same as fall and spring semesters. Students must be enrolled at least half-time in order to obtain a loan.
  • 12 and greater = full-time
  • 9-11 = three-quarters time
  • 6-8 hours = half-time
  • 1-5 credit hours = less than half-time
• Loan application: If you are interested in receiving a loan, please complete the Summer 2012 Federal Direct Loan Request form and submit to your campus Financial Aid Office. This form is only required for a loan and is not required for any other type of financial aid.
• Priority date: In order to ensure “on-time” processing of your aid by the start of Summer 2012 classes, students must apply AND return all requested forms/verification paperwork and loan applications to the Ivy Tech Financial Aid Office by May 1. It is recommended that students begin the financial aid application process at least 3-4 weeks before the priority processing dates.

Due to changes in Federal Regulations and the elimination of certain questions on the FASFA, we are forced to make changes in our process of identifying students who are interested in receiving federal financial aid loans. This change does not affect your eligibility; however, it changes the process you need to follow in order to apply for a loan.

If you are interested in receiving a loan for the summer term you must complete a Summer 2011 Federal Direct Loan Request. Please follow the directions and submit all required information to your local financial aid office.

The Department of Education selects approximately 30% of all FAFSA applicants for a process called verification. If you are selected, you will be asked to complete a verification worksheet and provide copies of your tax returns to the Office of Financial Aid. Spouse or parents' information and other documents may also be requested. Verification must be completed before aid eligibility can be confirmed.

Forms can be obtained from the statewide Ivy Tech website.

All first time student loan borrowers are required to complete loan counseling before their loan can be disbursed. This is done on-line and takes less than thirty minutes. It is a process designed to inform you of the rights and responsibilities associated with your student loan.

Yes, exit interview sessions are mandatory for all student loan borrowers leaving Ivy Tech.

Not necessarily. In order to be considered as an independent student for purposes of financial aid, you must be able to answer YES to at least one of the following questions. If you answer NO to all of these questions, parent information is required to be reported on the FAFSA.

2011-2012 Academic Year:

• Were you born before January 1, 1988?
• As of today, are you married?
• At the beginning of the 2011-2012 school year, will you be working on a master's or doctorate program (such as an MA, MBA, MD, JD, PhD, EdD, graduate certificate, etc)?
• Are you currently serving on active duty in the U.S. Armed Forces for the purposes other than training?
• Are you a veteran of the U.S. Armed Forces?
• Do you have children who will receive more than half of their support from you between July 1, 2011 and June 30, 2012?
• Do you have dependents (other than your children or spouse) who live with you and who receive more than half of their support from you, now and through June 30, 2012?
• At any time since you turned age 13, were both your parents deceased, were you in foster care or were you a dependent or ward of the court?
• Are you or were you emancipated minor as determined by a court in your state of legal residence?
• Are you or were you in legal guardianship as determined by a court in your state of legal residence?
• At any time on or after July 1, 2010, did your high school or school district homeless liaison determine that you were an unaccompanied youth who was homeless?
• At any time on or after July 1, 2010, did the director of an emergency shelter or transitional housing program funded by the U.S. Department of Housing and Urban Development determine that you were an unaccompanied youth who was homeless?
• At any time on or after July 1, 2010, did the director of a runaway or homeless youth basic center or transitional living program determine that you were an unaccompanied youth who was homeless or were self-supporting and at risk of being homeless?

Students will need to go to Campus Connect electronically sign their Financial Aid Authorization (Book sheet). This will allow for their aid to be released to Follett Bookstore to charge their books (as long as the aid has been authorized).

1. Log into Campus Connect at cc.ivytech.edu using your user id and password
2. Click the Verification and Authorization link in the My Ivy Tech channel.
3. Select Requirements, Verification and Documents
4. Select aid year
5. Select Authorize FA to Pay Charges other than Tuition and Fees
6. Read form and choose whether to accept or deny the authorization. Acceptance on the first option will allow books to be charged at the bookstore as long as there is available aid after tuition and fees are covered. Acceptance of the second option will allow previous balances from the previous aid year only up to $200 to be covered by current semester financial aid.
7. Click submit button at bottom of authorization after choosing an option on both authorizations.
8. Exit the system.
9. Account at bookstore will be available within 48-72 hours.

You do not have to authorize your financial aid each semester. If you previously authorized your aid, you do not have to repeat the authorization steps. If you are a new student or first time financial aid student, you will need to authorize your aid.

There are many different kinds of financial aid. Some - such as loans - have to be repaid, while others - such as grants and scholarships - do not. For more information, visit www.ivytech.edu/financial-aid.

This is generally based on "need." Financial need is the difference between your college expense and the amount of money you and, in some cases, your family are expected to contribute. Often you will be offered financial aid from more than one source. It may be a combination of gift dollars, a loan, and a part-time job.

When you register at Ivy Tech, financial aid may pay for all or a portion of your class fees, books and supplies. If there are dollars left over from the total amount of your financial aid, you will receive the money approximately seven weeks into the semester. If your financial aid does not cover all of your fees, then you are expected to make payment arrangements with the business/bursar office before classes start. Contact the business/bursar office for more information.

A subsidized loan is awarded on the basis of financial need. You won't be charged any interest before you begin repayment or during authorized periods of deferment). The federal government "subsidizes" the interest during these periods.

An unsubsidized loan is not awarded on the basis of need. You'll be charged interest from the time the loan is disbursed until it is paid in full. If you allow the interest to accrue (accumulate) while you are in school or during other periods of nonpayment, it will be capitalized?that is, the interest will be added to the principal amount of your loan, and additional interest will be based on that higher amount. If your interest is capitalized, it will increase the amount you have to repay. You can choose to pay the interest as it accumulates; if so, you'll repay less in the long run.

You may check your Campus Connect account for your loan status or you may contact your local Financial Aid office. You may also track your loan process through www.studentloans.gov.

Yes, if your financial aid award is more than calculated tuition and fees. Please refer to the section that deals with authorizing my financial aid.

First time borrower
If you are considered a "first time borrower", per federal regulations, you have to wait until 30 days in to the semester before receiving loan funds.

Returning borrower
If you are a returning borrower, once the funds are sent to the college from the lender and post to your account, the college will release the funds within 14 days. The college will deduct any tuition or fees owed and send the refund to the student.

You can check on your financial aid by logging into Campus Connect. Click the more options link under the Financial Aid section of My Ivy Tech and then click the Step 5 Monitor your financial aid status link. The Financial Aid Status link allows you to view overall status, holds, academic progress, cost of attendance, financial aid awards and messages.

Your eligibility for federal financial aid is based on the enrollment status at the end of the 100% refund period. If a student adds a class after the end of the 100% refund period, their federal and state aid will not increase and they may owe money for the added class(es).

Attendance: Students must not only be "enrolled" but must actually be attending class. Students that never attend class or stop attending class without formally withdrawing will have their aid adjusted as required by the federal refund policy.

If you receive financial aid, you must maintain standards of progress. That means that you must demonstrate satisfactory progress toward completion of your program within a specific time period, based on the number of hours you take each semester. Failing to meet the standards could have you terminated from receiving financial aid.

Detailed information about the Ivy Tech's SAP policy can be found at www.ivytech.edu/financial-aid.

• Students receiving federal and state financial aid (grants and/or loans) must maintain satisfactory academic progress (SAP) toward a degree objective.
• SAP is checked at the end of each semester.
• Students who are on Financial aid probation will remain eligible for federal financial aid but will not be allowed to purchase books in the bookstore until final coursework is evaluated and SAP is recalculated.
• Students who do not meet SAP at the end of the probationary period are placed on Financial Aid termination and are not eligible for any form (including loans) of financial aid from the Financial Aid office.

Be careful when searching for information on student financial assistance. Make sure information and offers are legitimate. The College Scholarship Fraud Prevention Act enhances protection against fraud in student financial assistance. The Federal Trade Commission (FTC) cautions students to look for these telltale lines:

• The scholarship is guaranteed or your money back.
• You can't get this information anywhere else.
• I just need your credit card or bank account number to hold this scholarship.
• You've been selected by a "national foundation" to receive a scholarship or you're a finalist in a contest you never entered.

To file a complaint, or for free information, call 1.877.FTC.HELP (1.877.382.4357) or visit the Federal Trade Commission online.

Please visit the U.S. Department of Education Office of Inspector General website for more information.

Ivy Tech Community College has partnered with Higher One to offer faster delivery of financial aid and tuition refunds to students via the Ivy Tech Debit Card. Higher One is a financial services company dedicated to serving higher education institutions and their students, faculty and staff. Higher One can be contacted directly here..

Your Ivy Tech Debit Card will be sent to the primary mailing address on file with the College after you register for classes for the first time. You should receive it within 1-2 weeks.

The card is the key to selecting the refund preference that best fits your needs. Refunds can be excess financial aid, student loans, or tuition on a canceled class that Ivy Tech will return to you. Even though you might not be expecting a refund, do not throw the card away…you may receive a refund in the future.

• OneAccount – a FDIC insured checking account with no monthly fees (other fees may apply). This account is offered by Higher One and linked to the Ivy Tech Debit Card.
• ACH/Direct Deposit into your existing checking or savings account.

Go to www.IvyTechDebitCard.com, enter your Ivy Tech Debit Card number and select your refund preference.

A student may receive an error message when registering with Higher One if they provide any information that does not match our records exactly. Common mistakes when filling out the registration information include the Shared Secret which is supposed to be the last 4 digits of the student's Social Security Number. If the student did not provide Ivy Tech with his or her Social Security Number, it obviously could not be sent to Higher One. The student must contact the business/bursar office and ask them to change the shared secret on Higher One to any 4 numbers of the student's choosing. The student can then sign in to IvyTechDebitCard.com and use the new code as the shared secret.

For the Spring 2012 semester, the earliest date that any refundable financial aid will be posted to your Ivy Tech Student Account is Monday, January 30, 2012. However, each student's situation is different based on numerous factors including Federal, State and College requirements, therefore, not every student's financial aid will be posted to their Ivy Tech Student Account on January 30, 2012. Per federal regulations, first time federal student loan borrowers are required to wait 30 days after the first day of class before student loan funds can be posted to his/her Campus Connect account.

The College has 14 calendar days from the date financial aid is posted to your Ivy Tech Student Account to release any excess funds to you. Excess funds will show on your Ivy Tech Student Account as a negative balance. When your Student Account shows the word "Refund" then your funds have started the transmittal process to Higher One which takes 2 business days (excluding Saturdays, Sundays and banking holidays) to complete.

Within the 14 day timeframe, your Campus Connect account will show the word "Refund". Your funds will then be sent to Higher One in 2 business days (excluding Saturdays, Sundays and Banking holidays). If you selected a refund option, Higher One releases the funds the same day they receive the money from the College.

• OneAccount: Students receive their money on the same day Higher One receives the money from the College.
• ACH/Direct Deposit: Your bank will receive the money 2-3 business days after Higher One receives the money from the College.
• If you do not select a refund option, a paper check will be mailed to you within 21 days after Higher One receives the money from the College.

For more information, please log in to Campus Connect and click the Ivy Tech Debit Card link or contact your local business/bursar office.

Here's a summary of the refund process:

1. Financial Aid posts in Campus Connect, which means it no longer shows as "estimated". Check your Recent Activity page. This is when the 14 days starts counting down.
2. Accounts go from a negative balance to a zero balance. We "zero out" students in batches late at night, every weekday, until all refunds are processed. We will post nightly updates on Facebook when the zero out job has completed.
3. After you zero out, it takes 2 business days to transfer the money to Higher One. We will post daily updates on Facebook when the wire transfer to Higher One has completed.
4. If you selected OneAccount/Ivy Tech debit card as your option, you will receive your money on the 2nd business day. If you selected direct deposit to your bank, you will receive your money in an additional 2-3 days.

SPECIAL NOTE: Refunds for first-time loan borrowers take longer than returning students. Due to federal regulations, we cannot disburse refunds from loans for first time borrowers until 30 days after the semester starts. Other types of aid, such as grants, are not subject to the 30 day rule, only the loan disbursement is affected by the 30 day rule. The term ?first-time borrower? applies to students who have (a) never had a student loan at Ivy Tech or any college/university, and (b) students who are in their first year of undergraduate studies.

The maximum amount you can withdraw from a Higher One ATM is $500 per day.

As with all banks, certain transactions do have a fee. You can view the fee schedule here. We also recommend that you read our Tips for Avoiding Fees page.

• If you never signed in to choose a refund preference: Contact the business/bursar office on your campus. They can order a new card for you through Higher One. There will be a $5.00 replacement fee charged to your Ivy Tech student account which you will need to pay. You should receive the replacement card in about one week.
• If you did sign up for a refund preference and then lost your card: Call Higher One Customer Care at 1-866-629-5570 to order a new card. There will be a $20.00 replacement fee which Higher One will collect. You should receive the card in about one week.
• What if the card is defective? If you opened a OneAccount with Higher One and your Ivy Tech Debit Card becomes defective, call Higher One Customer Care at 1-866-629-5570 or contact your campus business/bursar office for assistance in getting a new card.

After your account says "Refund" in Campus Connect, it takes 2 business days for Higher One to receive your funds. Then the waiting time depends on the refund option you selected: same day for OneAccount and 2-3 days for ACH direct deposit.

Both Ivy Tech and Higher One process refunds on business days (excluding holidays) which is normally Monday through Friday from 8am - 5pm.

When your account shows a negative balance in Campus Connect, that means you will receive a refund in that amount. Once that negative balance goes to zero and you see the word "Refund", that means your refund is being transmitted to Higher One.

The Disclosure Statement is sent to the borrower from the Direct Loan Origination Center. You can print a copy of the statement at StudentLoans.gov. It gives the borrower specific information about loan types including subsidized and unsubsidized (student loans) or Parent Loan for Undergraduate Students (PLUS), amounts and anticipated disbursement dates for each loan. For specific information regarding when the excess funds will be posted, please read When to Expect Your Refund.

There is no standard order. The business/bursar office work as quickly as possible to get your refunds processed.

Federal Direct Student Loans must be disbursed in two installments – usually one in the Fall and one in the Spring. All Summer loans are disbursed in two installments during the Summer term. Additionally, all single term loans will be disbursed in two installments during that term. This rule applies to you if you are receiving loan funds for Fall only or Spring only.

This grant is awarded to Indiana residents by the State Student Assistance Commission of Indiana (SSACI) and can be used to pay tuition and the Technology fee only. Actual disbursement amounts can vary depending on your full time credit enrollment of 12 to 15 hours. These funds are non-refundable.

You may receive the award for eight semesters, if you demonstrate financial need. You must reapply to SSACI for funds each year by submitting a Free Application for Federal Student Aid (FAFSA) no later than March 10. You must be working on your first undergraduate degree and enrolled in at least 12 credit hours each semester. State program guidelines require that you maintain full-time enrollment during the term 100 percent refund period. Less than full-time enrollment during the first four weeks will result in cancellation of the award.

The number is 1-866-629-5570.

You may definitely have your tax refund deposited to your Higher One checking account, which can then be accessed via your Ivy Tech debit card. The tax form requires 3 things: Your account number, the bank?s routing number and whether it is a checking or savings. If you sign on to Ivytechdebitcard.com, the first tab at the top is OneAccount. Click there and go down to the 2nd line: Recent Account Activity. In the middle of the screen are your checking account number and the bank?s routing number. Just remember to put on the tax form that this is a checking account (not savings).

When your account balance in Campus Connect goes from a negative amount to zero then we have started transmitting your refund to Higher One which takes 2 business days to complete.

All day long the campuses mark the student accounts for a refund. However, posting the actual "zero" in Campus Connect is part of a computer process job that is run nightly, Monday through Friday, usually after midnight. While occasionally a student will zero out during the day, that is a manual process which takes longer and does not get the funds to Higher One any earlier.

Your refund may be delayed due to a bad address. Please check your address in Campus Connect. If it is wrong, contact the Business Office to alert them of your new address and they will also give your new address to Higher One.

The College has 14 calendar days from the date financial aid is posted to your Ivy Tech Student Account to release any excess funds to you. To see when your financial aid is posted to your account, log in to Campus Connect and click the "View Account" link under My Ivy Tech. On the next page you click the I accept button. Next will be a Quick View box and you'll see a Recent Activity link there. Your aid will be posted on the Recent Activity page.

In Campus Connect click the "View Account" link under My Ivy Tech. Next page you click the I accept button. Next will be a Quick View box and you'll see a Recent Activity link there.

You should see that on the “Recent Activity” page in Campus Connect.

The date on your disclosure statement is the date in which the government releases your loan information to Ivy Tech. Then we have processes we have to follow to verify that each student is still qualified for that loan, such as making sure the student is currently enrolled and attending classes, and we report back to the government. After that process is complete, we will post your loan in Campus Connect. Click the "View Account" link under My Ivy Tech. Next page you click the I accept button. Next will be a Quick View box and you'll see a Recent Activity link there. Your loan posting date will be there. We will have your refund to Higher One within 14 days of that post date.

Loans must be disbursed in two equal payments within the loan period (your first day of class through your last day of class). If ALL classes are late start classes, the refund will not disburse until some time after the loan period begins. All other types of financial aid, such as scholarships and grants, are not based on your loan period, therefore, those refunds will be processed during the 4th week of the semester.

First time borrowers receive their loan refunds a little later than previous loan borrowers. We post first time borrowers’ loan refunds to Campus Connect starting 30 days after the start of the semester per federal regulations.

We post first time borrowers’ loan refunds to Campus Connect starting 30 days after the start of the semester per federal regulations. Refunds from other types of financial aid, such as grants or scholarships, will begin posting to Campus Connect on January 30th.

Federal Direct Student Loans must be disbursed in two installments – usually one in the Fall and one in the Spring. All Summer loans are disbursed in two installments during the Summer term. Additionally, all single term loans will be disbursed in two installments during that term (this rule applies to you if you are receiving loan funds for Fall only or Spring only).

The reason for disbursing financial aid refunds three weeks after the start of a semester is to prevent students who dropped classes, changed their enrollment status or withdrew, from owing funds back to the Department of Education. In many cases this could amount to thousands of dollars in liabilities to the individual student.

Here's the listing of ATMs: http://www.ivytech.edu/ivy-tech-debit-card/higher-one-atms.html

The maximum amount you can withdraw from a Higher One ATM is $500 per day.