Technical Issues

When I tried to register, the efollett website indicated the account already existed, why?

When I tried to log on as a returing user, it said my user ID or password is incorrect, why?

Will my Ivy Tech Community College student ID number and password work on the efollett website?

What happens if I forget my password?

What do I do if I get a temporary password and I still cannot log on?

What do I do if my email address changes?

When I try to select my term, subject, catalog, or class it does not advance, why?

What do I if the efollett website says: Sorry, page is unavailable?

How secure is the efollett website and how do I know my personal information is secure?

How do I know my order went through ok?

Why am I not getting email notices of my order's status?

What if I have other questions?