As the exclusive textbook provider for Ivy Tech Community College, Follett is the only online bookstore that knows exactly what the required course materials are for each class. Ivy Tech Community College does not provide that information to other bookstores or online sites.
You will need to know the campus, the department code, the Course Number, and your Section number. That is how the order selection is formatted. For instance, Bloomington (campus), MATH (Department) 111 (Course Number) 01J (Section) is how you would locate the books needed for the course called Intermediate Algebra in Bloomington. When you register for your class, you should receive all three of these pieces of information.
Students also have the ability to quickly and easily look up textbooks via the 5-digit Course Record Number (CRN) provided to them on their class schedule.
Students will also need to register on www.ivytech.bkstr.com and provide your name, address, phone number, email address, and create a password.
Follett cannot view, modify, or administer passwords from the warehouse. When you log on to www.ivytech.bkstr.com, there is a link, Forgot Your Password. You will be prompted to enter your email address that you registered as your User Name to the site. Click Send Password and it will immediately and automatically send a temporary password to that email address.
Since your email address is your User Name, if it has changed and you no longer have access to that email address, Follett recommends that you create another account with the new email address. You can edit most all other information but the email address is the primary identifier and cannot be edited.
Please also make sure that you are not using a P.O. Box
When you log on with your email address as your User Name and password, you are taken to a screen that allows you to edit your address. If you are placing an order and the address has changed, please make the address change BEFORE you place the order. If not, the order will be sent to the wrong address.
Even though Follett updates the site frequently each day, Follett cannot guarantee that the Used or New book that you selected is still available when Follett processes your order. Follett recommends that you select If my New/Used condition selected is unavailable, please replace with the new/used condition that is in stock. This may affect my order total. By making that decision, Follett can send you the book although it may be a New book instead of a Used book. If you made the decision not to replace the book, Follett will cancel that title from the order since Follett cannot complete it even though Follett may be in stock on the title. Substituting a book does not mean that Follett will send you a completely different book. It only means that Follett can send you either a Used or New book of the same title depending upon what is in stock when Follett processes your order.
In stock textbooks are shipped Monday through Friday from our Terre Haute, Indiana warehouse and are processed in the order they arrive. All orders placed before 9:30 AM Eastern time will be shipped the same day unless the order was placed over the weekend. IMPORTANT: Fedex picks up, ships, and delivers packages Tuesday thru Saturday (Except for holidays).
FedEx Tracking numbers are supplied for each order in a Follett automatically generated "Fulfillment E-mail." Please note that because of FedEx's hours of operation, A tracking # supplied on a Friday evening won't be activated until the following Monday morning.
During the beginning of the semester, due to the high volume of orders received, it may take 1-2 business days for us to gather the items on your order and perpare them for shipment.
Follett accepts Visa, MasterCard, American Express, Discover and Financial Aid. Orders paid for by credit card are shipped immediately upon authorization by the cardholder's bank for the purchase. financial aid orders are shipped immediately upon successful verification of necessary funds. On financial aid orders, please be sure to use the appropriate ID required for that aid.
Financial Aid Account Numbers:
Pell (Title IV): Student ID Number (begins w/ a 'C'; a.k.a. C#)
TAA Funding:Student ID Number (begins w/ a 'C'; a.k.a. C#)
All Other 3rd Party Financial Aid (VA, VocR, WorkOne, etc.): Student ID Number (begins w/ a 'C'; a.k.a. C#)
When you complete your order online, you will receive a confirmation number as the last step of the ordering process. The number will begin as "10760000...." If you do not have that confirmation, the order did not go through. You can also know that the order went through by checking your email that you used as your User Name. Immediately upon confirmation of your order, an email is automatically sent containing the confirmation number and the details of your order.
If a confirmation e-mail is not received, the issue can be spanning from one of two things:
The emails are being sent to the email address that you provided when you registered. If the email address is invalid, obviously, the email will not get to you.
The emails are automatically generated and your email provider or internet software may be treating it as spam and filtering them or sending them into a junk, bulk, or deleted folder.
There are four emails that you will receive letting you know of your order's progress.
The order has been "received." This means the order has been accepted by the website and is confirmed as a successfully placed order.
The order is "in process." This means Follett has extracted the order from the website and have begun to physically process it through the warehouse for shipment to you.
The order has been "fulfilled" or "cancelled." Fulfilled means Follett has completed the order and it is on its way to you. A Fedex tracking number will also be included in this email.
All of these emails are automatically generated and are sent to the email address that you used as your User Name. They originate from firstname.lastname@example.org and will have your order number in the subject heading.
You can also check on the status of your order by logging on to www.ivytech.bkstr.com, going to Your Account and view Order History.
In order for you to utilize the Pre-Order option, you must first log into your DLC account before placing textbooks and/or other materials into a shopping cart. Adding materials into a shopping cart prior to logging into your DLC account will result in an error or sorry message. Members can log in by clicking the "Your Account" link located in the upper right hand corner of the bookstore website.