Customer Service

CALL CENTER/CUSTOMER SERVICE CERTIFICATE ONLINE
(Course ID: SABU CAL1)
This online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the customer. To him or her - you are the company. This curriculum will help you and your team make the most of every interaction and help you to provide the best possible service to your customers, every time. This program also prepares individuals interested in the Help Desk Institute (HDI) Customer Support Specialist (CSS) certification, which is targeted at individuals wishing to qualify for work in a customer support center or help desk environment. 200 Hours/12 months online access

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

CUSTOMER SERVICE AND PROFESSIONALISM TRAINING
(Course ID: SABU CUS9)
The purpose of this session is to provide participants with the skills, knowledge, and techniques for delivering excellent customer service and professionalism.  Participants will be provided with an overview of customer service and professionalism basics, provided examples of what each looks like behaviorally, provided opportunities to practice 'best practice' customer service and professionalism behaviors, and given time to develop action plans to incorporate the new skills, knowledge, and behaviors into their daily work habits.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

CUSTOMER SERVICE & IC3
(Course ID: SABU CUS10)
This course is designed to help participants build awareness of and develop skills in positive customer relations in a computerized office setting.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

CUSTOMER SERVICE
(Course ID: SABU CUS7)
Students learn how to respond positively in difficult customer service situations. This program emphasizes the value of a positive, proactive, "here's what I CAN do" mindset in providing consistent, high-quality service on a day-in day-out basis. This course also reinforces the fact that the employee has a far greater impact on the customer's positive perception of the organization than the manager, the organization's customer service policies, or a marketing campaign.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

EXCELLENCE IN CUSTOMER SERVICE
(Course ID: SABU CUS8)
Provides workforce training in Customer Service, etiquettes of answering phone, dealing with the problem callers, greeting responses, alternative dialogues & problem resolution.

To check the availability and location of this class, go to flexible registration and follow the registration steps in the right column of this page.

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