Customer service skills are great and keeping the customer happy is important but consequences of service violations can be serious, so it is vital that the entire staff gets involved to prevent improper service.  The ServSafe Alcohol™ program outlines effective, responsible alcohol service practices for all front-of-the-house staff; including bartenders, waiters, hosts, busers, security and valets.  This course assists in giving staff the training they need to help assure every drink served is a safe one.  Some of the areas to be covered are alcohol law and your responsibility, recognizing and preventing intoxication, checking identification, and handling difficult situations.

Benefits to your Organization

• Safer environment for your employees and patrons

• Staff certified in knowledge of legal responsibilities and ramifications of serving alcohol

• Possible financial benefits through insurance discounts

Course Objectives

• Knowledge of the law and responsibility as a professional serving alcohol

• Assessing, preventing and dealing with customer intoxication

• Verification of and processing IDs

• Handling crisis situations such as potentially violent and illegal activities

Training Description and Materials
This course is instructor led.  The text entitled Fundamentals of Responsible Alcohol Service published by the National Restaurant Association Educational Foundation will be used to guide instruction and provide a participant reference. 

Hours and Cost
Your ServSafe Alcohol TM certification class is a 4-hour training activity scheduled at your convenience for up to 10 participants.  Pricing includes training administration, instruction, text, and fee for certification examination.

Suggested Retail Price: $1,299 (Additional participants may be available at an additional cost)

Course Offered Open Enrollment: No

Online Delivery Available: No

Certification Option: Yes

Request more information online or call 866-IVY-4ACT.

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Hospitality/Tourism Products

Food Manager
Food and Beverage
Food Serv. Kitchen
HR in Hospitality
ServSafe Alcohol
ServSafe Food