The Computer Support Industry is one of the fastest-growing industries on the scene today.This nationally recognized Help Desk Analyst: Tier 1 Support Specialist Online Training Course uniquely prepares the Support Specialist to keep the customer productive by focusing on the business needs of the customer, establishing credibility and trust, and by handling the most difficult customer scenarios.

BENEFITS TO YOUR ORGANIZATION

• Better trained employees

• In-house expert on technology related issues

• Improved customer service

COURSE OBJECTIVES

• Troubleshoot and diagnose hardware and software

• Effectively communicate with customers to solve technology-related issues

• Use a documentation system to track service requests

TRAINING DESCRIPTION AND MATERIALS

This nationally recognized Help Desk Specialist online certification training course prepares students for a challenging technical support role. The Help Desk Specialist training class will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide students with strong technical foundations.

You will need Internet Explorer 5.5 with Service Pack 2 to complete this course. IBM users will need the following: Pentium computer 300 MHz minimum (Pentium III/750 MHz preferred) processing speed, 64 MB RAM (128 MB RAM preferred), a monitor capable of at least 800 x 600 resolution, a CD-ROM (DVD preferred) drive, a 56 kbps modem with Internet access (high speed such as cable modem or DSL recommended, if possible), speakers and a 16 bit sound card, an operating system of Windows 98 or higher, and Microsoft Office 2000 Suite.

Macintosh users will need the following: PowerPC minimum (G3/300 MHz preferred), 64 MB RAM (128 MB RAM preferred), a monitor capable of at least 800 x 600 resolution, a CD-ROM (DVD preferred), 56 kbps modem with Internet access (high speed such as cable modem or DSL recommended, if possible), speakers, an operating system of Macintosh 8.5.1 or higher (Mac OS 8.6 or higher preferred), and Microsoft Office Suite. If you experience JAVA errors, you will need to download the Apple JAVA applet.

HOURS AND COST

Your Help Desk Specialist training course includes 80 hours of on-line instruction. Pricing includes training administration, instruction, access to an on-line library, and an activity evaluation at the conclusion of training.

Suggested Retail Price: $1,295

(Additional participants may be available at an additional cost)

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