BENEFITS TO YOUR ORGANIZATION
- Improve understanding of using electronic mail
- Build E-service through better external communications
- Enhanced administration of e-mail system
COURSE OBJECTIVES
- E-mail: The Good, the Bad, & the Ugly Put it in Writing: When Written Communication is the Best Alternative
- Business Netiquette: Being a Good E-mmunity Netizen at Work
- E-mail IS Business Writing: Composing Letters, Memos, and Notes at Work
- Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter
- The Heart and Soul of E-service: Using E-mail to Enhance Customer Service
TRAINING DESCRIPTION
This course will provide the foundation for effective and responsible e-mail use. We will start by setting the stage for understanding the advantages and disadvantages of e-mail followed by simple Internet etiquette guidelines and practices. Participants will learn simple strategies for writing e-mail and managing e-mail. Lastly,we will discuss the importance of external communications and customer service. This course will employ a variety of teaching methods to interactively learn together. Scenarios and E-Buddy activities will encourage learning and participation.
HOURS
Your Email: Communicate Effectively workshop is a 4 hour training activity, scheduled at your convenience for 10 participants. 0.4 IACET Approved CEUs will be awarded upon successful completion of the workshop. Pricing includes training administration, instruction, NetEffect E-Mail: Communicate Effectively textbook, class handouts and materials, certificate of completion, and an activity evaluation at the conclusion of training.
Request more information online or call 888-999-3639.